Factors contributing to stress and coping strategies used by police officers in the Eastern Cape (EC) Province
- Sofuthe, Thuliwe Nontsikelelo
- Authors: Sofuthe, Thuliwe Nontsikelelo
- Date: 2024-04
- Subjects: Job stress , Stress (Psychology) , Burn out (Psychology) , Stress management Police -- Job stress Police -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/65434 , vital:74147
- Description: Police officers work under demanding circumstances that could cause stress. Isolating factors that contribute to stress and identifying coping strategies used to deal with stress, could inform interventions and inform management practices. The purpose of the study was to determine factors causing stress among police officers in the Eastern Cape Province, and the coping strategies used. Study motivation: Police officers are faced with significant challenges as they fulfill their duty to prevent, investigate and combat crime. The study was necessary due to environmental, organizational, and role pressures experienced by police officers. A positivistic paradigm was adopted, and a quantitative research approach was chosen for this study. A survey in the form of a questionnaire was conducted among members of the South African Police Service in various clusters in the province, who were performing operational duties. A statistical investigation was conducted to examine the relationships between factors using correlation analysis. A lack of management support was ranked as the most prominent factor contributing to stress, followed by job design, training (a lack of), and work-life issues. The results revealed moderate to strong positive and significant correlations between the factors contributing to stress, namely job demand, training, management support, and work/life. A practical link between coping strategies and stress factors could not be established. All the coping strategies were positively and significantly correlated. Managerial implications and practicality: Direct managers of police officers should demonstrate more care for police officers and give them recognition. Efforts should be taken to reduce the impact of job demand and career development conversations with police officers are required as part of performance management. Police officers should be encouraged to continue using positive coping strategies. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-04
- Authors: Sofuthe, Thuliwe Nontsikelelo
- Date: 2024-04
- Subjects: Job stress , Stress (Psychology) , Burn out (Psychology) , Stress management Police -- Job stress Police -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/65434 , vital:74147
- Description: Police officers work under demanding circumstances that could cause stress. Isolating factors that contribute to stress and identifying coping strategies used to deal with stress, could inform interventions and inform management practices. The purpose of the study was to determine factors causing stress among police officers in the Eastern Cape Province, and the coping strategies used. Study motivation: Police officers are faced with significant challenges as they fulfill their duty to prevent, investigate and combat crime. The study was necessary due to environmental, organizational, and role pressures experienced by police officers. A positivistic paradigm was adopted, and a quantitative research approach was chosen for this study. A survey in the form of a questionnaire was conducted among members of the South African Police Service in various clusters in the province, who were performing operational duties. A statistical investigation was conducted to examine the relationships between factors using correlation analysis. A lack of management support was ranked as the most prominent factor contributing to stress, followed by job design, training (a lack of), and work-life issues. The results revealed moderate to strong positive and significant correlations between the factors contributing to stress, namely job demand, training, management support, and work/life. A practical link between coping strategies and stress factors could not be established. All the coping strategies were positively and significantly correlated. Managerial implications and practicality: Direct managers of police officers should demonstrate more care for police officers and give them recognition. Efforts should be taken to reduce the impact of job demand and career development conversations with police officers are required as part of performance management. Police officers should be encouraged to continue using positive coping strategies. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-04
The COVID-19 PANDEMIC’S long-term impact on the future of work in South Africa
- Van Heerden, Barbara Antoinette
- Authors: Van Heerden, Barbara Antoinette
- Date: 2023-12
- Subjects: COVID-19 Pandemic, 2020- , Job stress , Burn out (Psychology) , Work -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/66080 , vital:74333
- Description: The COVID-19 pandemic disrupted the global economy and work methods, highlighting Human Resources limitations. This study explores its lasting impact on the future of work in South Africa, focusing on employee engagement, mental health, burnout, work quality, and future of work expectations. To provide a comprehensive understanding of the subject, an extensive literature review was conducted, including academic articles, industry reports, and publications, to examine pandemic effects on work practices, remote work, HR strategies, employee engagement, mental health, burnout, and future work expectations. Building upon the insights that were gained from the literature review, an online survey was designed, consisting of 70 closed-ended questions. The survey sought to capture respondents’ perceptions of work before and during the pandemic, as well as their expectations for the future of work considering the observed emerging trends during the crisis. The survey link was distributed to a sample of 130 respondents using a web-based survey approach. Of the targeted population, 51% completed the survey, thereby resulting in a final study sample of 66 respondents. Subsequently, a conceptual model was developed to illustrate the long-term impact of the COVID-19 pandemic on the future of work in South Africa. The collected data was subjected to rigorous statistical analysis by employing various techniques such as the data spread analysis, summary statistics, data variation measures, internal consistency analysis, linear correlation, and factor analysis. The Exploratory Factor Analysis (EFA) was employed to ensure the validity of the measurement constructs and to ascertain the items that required removal. These statistical analyses provided an empirical evaluation of the impact of COVID-19 on employee engagement, mental health, burnout, and future work expectations. The results of the data analysis confirmed the hypothesised model, thereby indicating that all the four independent variables exerted a significant influence on the future of work in South Africa. The factors such as work engagement, work immersion, personal and professional burnout, client-related burnout, work environment, relations and cooperation, autonomy, facilities, work-life balance, work flexibility, leadership, and remote well-being were measured to assess this influence. Work burnout during the COVID-19 period was omitted from the analysis due to its failure to meet the minimum EFA loading criteria for the factor. In addition to the empirical findings, a framework for managing the future of work was designed based on the research outcomes. The study also discussed the encountered limitations, as well as called for further research in the field. It also provided recommendations for the HR professionals, the leaders, and the employees. Implementing these recommendations would enable the organisations to navigate the future world of work more successfully, which would foster greater agility and sustainability. These measures are fundamental in creating adaptable workplace models, strategies, and policies that respond adeptly to the dynamic shifts in the internal and the external contexts. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2023
- Full Text:
- Date Issued: 2023-12
- Authors: Van Heerden, Barbara Antoinette
- Date: 2023-12
- Subjects: COVID-19 Pandemic, 2020- , Job stress , Burn out (Psychology) , Work -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/66080 , vital:74333
- Description: The COVID-19 pandemic disrupted the global economy and work methods, highlighting Human Resources limitations. This study explores its lasting impact on the future of work in South Africa, focusing on employee engagement, mental health, burnout, work quality, and future of work expectations. To provide a comprehensive understanding of the subject, an extensive literature review was conducted, including academic articles, industry reports, and publications, to examine pandemic effects on work practices, remote work, HR strategies, employee engagement, mental health, burnout, and future work expectations. Building upon the insights that were gained from the literature review, an online survey was designed, consisting of 70 closed-ended questions. The survey sought to capture respondents’ perceptions of work before and during the pandemic, as well as their expectations for the future of work considering the observed emerging trends during the crisis. The survey link was distributed to a sample of 130 respondents using a web-based survey approach. Of the targeted population, 51% completed the survey, thereby resulting in a final study sample of 66 respondents. Subsequently, a conceptual model was developed to illustrate the long-term impact of the COVID-19 pandemic on the future of work in South Africa. The collected data was subjected to rigorous statistical analysis by employing various techniques such as the data spread analysis, summary statistics, data variation measures, internal consistency analysis, linear correlation, and factor analysis. The Exploratory Factor Analysis (EFA) was employed to ensure the validity of the measurement constructs and to ascertain the items that required removal. These statistical analyses provided an empirical evaluation of the impact of COVID-19 on employee engagement, mental health, burnout, and future work expectations. The results of the data analysis confirmed the hypothesised model, thereby indicating that all the four independent variables exerted a significant influence on the future of work in South Africa. The factors such as work engagement, work immersion, personal and professional burnout, client-related burnout, work environment, relations and cooperation, autonomy, facilities, work-life balance, work flexibility, leadership, and remote well-being were measured to assess this influence. Work burnout during the COVID-19 period was omitted from the analysis due to its failure to meet the minimum EFA loading criteria for the factor. In addition to the empirical findings, a framework for managing the future of work was designed based on the research outcomes. The study also discussed the encountered limitations, as well as called for further research in the field. It also provided recommendations for the HR professionals, the leaders, and the employees. Implementing these recommendations would enable the organisations to navigate the future world of work more successfully, which would foster greater agility and sustainability. These measures are fundamental in creating adaptable workplace models, strategies, and policies that respond adeptly to the dynamic shifts in the internal and the external contexts. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2023
- Full Text:
- Date Issued: 2023-12
Investigating the impact of psychological capital on job burnout amongst the nurses at Victoria hospital Alice, Eastern Cape province
- Malinge, Ziyanda https://orcid.org/0000-0003-4504-7964
- Authors: Malinge, Ziyanda https://orcid.org/0000-0003-4504-7964
- Date: 2022-05
- Subjects: Burn out (Psychology) , Human capital--Psychological aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23405 , vital:57728
- Description: The study investigates the impact of psychological capital on job burnout among the nurses at Victoria hospital at Alice, Eastern Cape. Explanatory survey research design was used in this study. Sampling techniques such as convenience method and also adopted purposive sampling were used in this study, and the data collected used a validated survey questionnaire. Out of 150 questionnaires distributed to the nurses at Victoria hospital, only 92 were answered. However, the researcher analysed data using descriptive and inferential statistics through Pearson Correlation Analysis and Multiple Regression Analysis. The statistical descriptions of respondents’ biographic and occupational data were all from Victoria hospital nurses. In terms of the participant’s age, between the age of 23-27, it is 18.5%, between 28-32, it is 15.2%, between 29-33, it is 18.4%, between 34-38, it is 14.3%, between 39-43, it is 15.3%, between 44-48, it is 12%, between 49-53, it is 8.8%, and lastly between 54-58, it is 13%. In terms of gender, 31.5% were male participants and 68.5% were female participants. In terms of occupational categories, nurses who are working at senior management positions are at 8.9%, professional nurses at 48.9% and non-professional nurses at 42.2%. In terms of marital status, married participants were at 35.2%, single, 56.0% and widows at 8.8%. In terms of working experience, the years range from one to above 16 years. 48.9% were participants who had 1-5 years working experience, 27.2% were participants with 6-10 experience, 8.7%, who had 11-15 years, and lastly 15.2% were the participants who had 16 years and above working experience. In terms of educational qualifications, participants with grade 12 were at 24.4%, diploma 40.0%, degree 33.3% and lastly were postgraduates participants at 2.2%. The final findings indicated that there is a significant negative relationship between self-efficacy and job burnout, r=-0.437, p<0.01, that there is a significant negative relationship between hope and job burnout, r= -0.457, p<0.01, that there is a significant negative relationship between resilience and job burnout, r= - 0.312 p<0.1 and that there is a significant negative relationship between optimism and job burnout, r= -0.287 p<0.01. Other findings showed that there is a significant independent impact of self-efficacy on job burnout, B= -0.760, t= -1.394, p>0.05, there is no significant independent impact of hope on job burnout, that B= -1.282 t= -2.280, p<0.05, there is no significant impact of resilience on job burnout, B= 0.009, t= 0.22 p>0.05, and lastly, there is no significant independent impact of optimism on job burnout, B= 0.919 t=1.594, p>0.05. Last findings showed that there is a significant joint impact of psychological capital dimensions, F=6.671, R2= 0.243, p<0.01. In conclusion, it is confirmed that there is no significant relationship between psychological capital dimensions and job burnout, secondly, there is a significant independent impact of psychological capital dimensions and job burnout. Lastly, there is a significant positive jointly impact of psychological capital dimensions on job burnout. , Thesis (MCom: IPS) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Malinge, Ziyanda https://orcid.org/0000-0003-4504-7964
- Date: 2022-05
- Subjects: Burn out (Psychology) , Human capital--Psychological aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23405 , vital:57728
- Description: The study investigates the impact of psychological capital on job burnout among the nurses at Victoria hospital at Alice, Eastern Cape. Explanatory survey research design was used in this study. Sampling techniques such as convenience method and also adopted purposive sampling were used in this study, and the data collected used a validated survey questionnaire. Out of 150 questionnaires distributed to the nurses at Victoria hospital, only 92 were answered. However, the researcher analysed data using descriptive and inferential statistics through Pearson Correlation Analysis and Multiple Regression Analysis. The statistical descriptions of respondents’ biographic and occupational data were all from Victoria hospital nurses. In terms of the participant’s age, between the age of 23-27, it is 18.5%, between 28-32, it is 15.2%, between 29-33, it is 18.4%, between 34-38, it is 14.3%, between 39-43, it is 15.3%, between 44-48, it is 12%, between 49-53, it is 8.8%, and lastly between 54-58, it is 13%. In terms of gender, 31.5% were male participants and 68.5% were female participants. In terms of occupational categories, nurses who are working at senior management positions are at 8.9%, professional nurses at 48.9% and non-professional nurses at 42.2%. In terms of marital status, married participants were at 35.2%, single, 56.0% and widows at 8.8%. In terms of working experience, the years range from one to above 16 years. 48.9% were participants who had 1-5 years working experience, 27.2% were participants with 6-10 experience, 8.7%, who had 11-15 years, and lastly 15.2% were the participants who had 16 years and above working experience. In terms of educational qualifications, participants with grade 12 were at 24.4%, diploma 40.0%, degree 33.3% and lastly were postgraduates participants at 2.2%. The final findings indicated that there is a significant negative relationship between self-efficacy and job burnout, r=-0.437, p<0.01, that there is a significant negative relationship between hope and job burnout, r= -0.457, p<0.01, that there is a significant negative relationship between resilience and job burnout, r= - 0.312 p<0.1 and that there is a significant negative relationship between optimism and job burnout, r= -0.287 p<0.01. Other findings showed that there is a significant independent impact of self-efficacy on job burnout, B= -0.760, t= -1.394, p>0.05, there is no significant independent impact of hope on job burnout, that B= -1.282 t= -2.280, p<0.05, there is no significant impact of resilience on job burnout, B= 0.009, t= 0.22 p>0.05, and lastly, there is no significant independent impact of optimism on job burnout, B= 0.919 t=1.594, p>0.05. Last findings showed that there is a significant joint impact of psychological capital dimensions, F=6.671, R2= 0.243, p<0.01. In conclusion, it is confirmed that there is no significant relationship between psychological capital dimensions and job burnout, secondly, there is a significant independent impact of psychological capital dimensions and job burnout. Lastly, there is a significant positive jointly impact of psychological capital dimensions on job burnout. , Thesis (MCom: IPS) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
The relationship between work-family conflict, stress and burnout among South African Social Security Agency (SASSA) employees
- Authors: Connie, Silingile Yanga
- Date: 2014
- Subjects: Work family conflict -- Stress , Burn out (Psychology)
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/966 , vital:26513 , Work family conflict -- Stress , Burn out (Psychology)
- Description: The aim of this study was to explore the relationship between work-family conflict, stress and burnout among South African Social Security Agency (SASSA) employees. For this purpose data was collected from the SASSA agency offices in Alice, King Williams Town and East London. A sample of 72 agency employees was drawn from the population. Results of the study indicated that the study variables are significantly positively correlated with one another. Work family conflict was found to be significantly positively correlated with stress. Stress was also found to be significantly positively correlated with burnout. A significant positive relationship was also found to exist between work family conflict and burnout. The findings of this study are helpful in the social security agency industry in order to design human resources policies which will reduce turnover of agency employees by reducing stress, work family conflict and burnout among the agency employees.
- Full Text:
- Date Issued: 2014
- Authors: Connie, Silingile Yanga
- Date: 2014
- Subjects: Work family conflict -- Stress , Burn out (Psychology)
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/966 , vital:26513 , Work family conflict -- Stress , Burn out (Psychology)
- Description: The aim of this study was to explore the relationship between work-family conflict, stress and burnout among South African Social Security Agency (SASSA) employees. For this purpose data was collected from the SASSA agency offices in Alice, King Williams Town and East London. A sample of 72 agency employees was drawn from the population. Results of the study indicated that the study variables are significantly positively correlated with one another. Work family conflict was found to be significantly positively correlated with stress. Stress was also found to be significantly positively correlated with burnout. A significant positive relationship was also found to exist between work family conflict and burnout. The findings of this study are helpful in the social security agency industry in order to design human resources policies which will reduce turnover of agency employees by reducing stress, work family conflict and burnout among the agency employees.
- Full Text:
- Date Issued: 2014
Job stress, burnout and coping strategies of South African police officers
- Authors: Myendeki, Akhona Nangamso
- Date: 2008
- Subjects: Burn out (Psychology) , Stress management , Police -- South Africa , Police -- Job stress , Stress (Psychology) , Job stress
- Language: English
- Type: Thesis , Masters , M Soc Sc (C Psy)
- Identifier: vital:11859 , http://hdl.handle.net/10353/136 , Burn out (Psychology) , Stress management , Police -- South Africa , Police -- Job stress , Stress (Psychology) , Job stress
- Description: The aim of this study was to determine whether coping strategies of police officers help moderate the outcome of burnout resulting from job stress. The nature of the job demands of police officers is such that they may experience high levels of stress. A convenience sample (N = 89: n Males = 58; n Female = 29) of police officers in police stations in the Eastern Cape was surveyed. The Maslach Burnout Inventory – General Survey, Police Stress Inventory and COPE questionnaire were administered. Results for all the participants indicate that when the occupational stressor Lack of Resources occurs police officers implement Avoidance Coping (COPE) as a strategy, which leads to the experience of Exhaustion. Results also indicate that police officers use Active Coping, Cognitive Coping and Turning to Religion as means of moderating the stress-burnout relationship. Results also show that the coping strategy Avoidance Coping, used by male officers lead to Cynicism. When female police officers experience Job Demands and a Lack of Resources they make use of Seeking Emotional Support as a coping strategy. Male police officers were shown to make use of Active Coping as a strategy to regulate the stress-burnout relationship while female police officers implemented Active Coping and Turning to Religion to act as a buffer between job stress and burnout.
- Full Text:
- Date Issued: 2008
- Authors: Myendeki, Akhona Nangamso
- Date: 2008
- Subjects: Burn out (Psychology) , Stress management , Police -- South Africa , Police -- Job stress , Stress (Psychology) , Job stress
- Language: English
- Type: Thesis , Masters , M Soc Sc (C Psy)
- Identifier: vital:11859 , http://hdl.handle.net/10353/136 , Burn out (Psychology) , Stress management , Police -- South Africa , Police -- Job stress , Stress (Psychology) , Job stress
- Description: The aim of this study was to determine whether coping strategies of police officers help moderate the outcome of burnout resulting from job stress. The nature of the job demands of police officers is such that they may experience high levels of stress. A convenience sample (N = 89: n Males = 58; n Female = 29) of police officers in police stations in the Eastern Cape was surveyed. The Maslach Burnout Inventory – General Survey, Police Stress Inventory and COPE questionnaire were administered. Results for all the participants indicate that when the occupational stressor Lack of Resources occurs police officers implement Avoidance Coping (COPE) as a strategy, which leads to the experience of Exhaustion. Results also indicate that police officers use Active Coping, Cognitive Coping and Turning to Religion as means of moderating the stress-burnout relationship. Results also show that the coping strategy Avoidance Coping, used by male officers lead to Cynicism. When female police officers experience Job Demands and a Lack of Resources they make use of Seeking Emotional Support as a coping strategy. Male police officers were shown to make use of Active Coping as a strategy to regulate the stress-burnout relationship while female police officers implemented Active Coping and Turning to Religion to act as a buffer between job stress and burnout.
- Full Text:
- Date Issued: 2008
The factors predisposing social workers to burnout in the social services organizations of the Eastern Cape
- Authors: Ramphele, Thamaga Zacharia
- Date: 2005
- Subjects: Burn out (Psychology) , Social workers -- Psychology , Job stress , Social service -- Research , Social workers -- Job stress -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:6059 , http://hdl.handle.net/10962/d1006667 , Burn out (Psychology) , Social workers -- Psychology , Job stress , Social service -- Research , Social workers -- Job stress -- South Africa -- Eastern Cape
- Description: This work was based on an investigation of the subject of burnout, as observed by the researcher among social workers that worked for various social services organizations - both Government Departments and Non-Governmental Organizations - based in the Eastern Cape Province. The study of burnout was conducted with the aim to obtain information from the respondents about their conditions at work, and how those conditions contributed, as alleged, to burnout experienced by them. A qualitative research method was used as an approach that the researcher found best in that it allowed for an in-depth probe into the circumstances of the respondents (including the attitudes and emotions of the respondents), to give a broad picture of the situation as experienced by the respondents at work. A qualitative method was handled through the exploratory research principle of sampling and gathering of data, as the researcher felt it a sufficiently appropriate route to help yield the required outcomes of the study. The researcher's motivation to pursue the research was prompted by several indicators which included an article in the Daily Dispatch of 26 August 2003 that wrote 'Social workers quit in droves' and some personal contact with graduated students of social work, recently employed as social workers in various settings. Interesting dynamics about social work practice and its frustrations surfaced, and out of that premise, the researcher felt that it was an opportune moment to carry out an investigation to discover the facts about burnout as experienced by social workers. The findings on the research would be published, and the researcher intended to inform the social work community about the outcomes of research, hoping that the information would become useful to them in curtailing or preventing future encounters of burnout as experienced by them at the work place. In other words, recommendations for solutions would be provided based on the findings as an outcome of that investigation. To allow for the success of the research process, the researcher planned to draw from several resource centers and other researchers' data, any valuable piece of information, record, or existing data that could assist in evaluating information that became available during data collection. Such information was seen as very important since it helped in making the data analysis process easier and more than enough information could thus be obtained. Finally the researcher had found the study quite fascinating in that it addressed human concerns in the form of social work issues at work, which the researcher personally considered important and shared as one of the issues affecting social work professionals.
- Full Text:
- Date Issued: 2005
- Authors: Ramphele, Thamaga Zacharia
- Date: 2005
- Subjects: Burn out (Psychology) , Social workers -- Psychology , Job stress , Social service -- Research , Social workers -- Job stress -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:6059 , http://hdl.handle.net/10962/d1006667 , Burn out (Psychology) , Social workers -- Psychology , Job stress , Social service -- Research , Social workers -- Job stress -- South Africa -- Eastern Cape
- Description: This work was based on an investigation of the subject of burnout, as observed by the researcher among social workers that worked for various social services organizations - both Government Departments and Non-Governmental Organizations - based in the Eastern Cape Province. The study of burnout was conducted with the aim to obtain information from the respondents about their conditions at work, and how those conditions contributed, as alleged, to burnout experienced by them. A qualitative research method was used as an approach that the researcher found best in that it allowed for an in-depth probe into the circumstances of the respondents (including the attitudes and emotions of the respondents), to give a broad picture of the situation as experienced by the respondents at work. A qualitative method was handled through the exploratory research principle of sampling and gathering of data, as the researcher felt it a sufficiently appropriate route to help yield the required outcomes of the study. The researcher's motivation to pursue the research was prompted by several indicators which included an article in the Daily Dispatch of 26 August 2003 that wrote 'Social workers quit in droves' and some personal contact with graduated students of social work, recently employed as social workers in various settings. Interesting dynamics about social work practice and its frustrations surfaced, and out of that premise, the researcher felt that it was an opportune moment to carry out an investigation to discover the facts about burnout as experienced by social workers. The findings on the research would be published, and the researcher intended to inform the social work community about the outcomes of research, hoping that the information would become useful to them in curtailing or preventing future encounters of burnout as experienced by them at the work place. In other words, recommendations for solutions would be provided based on the findings as an outcome of that investigation. To allow for the success of the research process, the researcher planned to draw from several resource centers and other researchers' data, any valuable piece of information, record, or existing data that could assist in evaluating information that became available during data collection. Such information was seen as very important since it helped in making the data analysis process easier and more than enough information could thus be obtained. Finally the researcher had found the study quite fascinating in that it addressed human concerns in the form of social work issues at work, which the researcher personally considered important and shared as one of the issues affecting social work professionals.
- Full Text:
- Date Issued: 2005
Indigenous trauma volunteers: survivors with a mission
- Authors: Moultrie, Alison
- Date: 2004
- Subjects: Volunteers -- Job stress , Volunteer workers in community development -- Job stress , Stress (Psychology) , Psychic trauma , Burn out (Psychology)
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:3027 , http://hdl.handle.net/10962/d1002536 , Volunteers -- Job stress , Volunteer workers in community development -- Job stress , Stress (Psychology) , Psychic trauma , Burn out (Psychology)
- Description: There is a growing body of literature on the risk for secondary trauma amongst professional trauma workers. Nonetheless, there is scant published literature on the impact of trauma work on volunteers; particularly when such volunteers are indigenous to the highly traumatized communities which they serve. The study examined a group of parents (N=16) who volunteered in a school-based trauma support project in an impoverished, gang-ridden South African urban community in which they themselves reside. Aims were to 1) Explore the psychological impact of indigenous trauma volunteerism; 2) Explore volunteers’ perceptions of costs and benefits of volunteerism. Data collection was chiefly qualitative, using focus group and individual interviews. The Professional Quality of Life: Compassion Satisfaction and Fatigue Subscales (Stamm, 2002) were administered in order to determine risk for burnout, risk for compassion fatigue and potential for compassion satisfaction. The Stressful Life Experiences Screening Short Form (Stamm, 1997) was administered in order to gather descriptive information regarding personal trauma histories. Project documentation was reviewed. Analysis and interpretation of qualitative data involved a combination of both etic (theory-based) and emic (data and context-based) techniques. The volunteers’ experiences were co-constructed in interaction with three settings: 1) Experiences of training and supervision were affirming and empowering; 2) Experiences of the school context were mediated by the degree of access and integration into the school environment; 3) Experiences of the community context were mediated by the dynamics of identification, role fluidity and inter-setting negotiation. The primary cost of involvement was distress relating to limitations on capacity to help fellow community members with whom they strongly identified, and whom they felt intrapsychically, interpersonally and socially pressured to assist. These limitations included limited client resources, limited personal resources, limited occupational resources and limited systemic resources. Other sources of distress included context-related boundary management difficulties, institutional (school-related) stressors, difficulties in persuading children to disclose abuse and material costs of volunteering. Coping was facilitated by empowering training, supervision, peer support, and self-care practices. Benefits included acquisition of psychological, interpersonal and occupational skills, improved personal relationships, social support, validation, personal healing and role satisfaction.
- Full Text:
- Date Issued: 2004
- Authors: Moultrie, Alison
- Date: 2004
- Subjects: Volunteers -- Job stress , Volunteer workers in community development -- Job stress , Stress (Psychology) , Psychic trauma , Burn out (Psychology)
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:3027 , http://hdl.handle.net/10962/d1002536 , Volunteers -- Job stress , Volunteer workers in community development -- Job stress , Stress (Psychology) , Psychic trauma , Burn out (Psychology)
- Description: There is a growing body of literature on the risk for secondary trauma amongst professional trauma workers. Nonetheless, there is scant published literature on the impact of trauma work on volunteers; particularly when such volunteers are indigenous to the highly traumatized communities which they serve. The study examined a group of parents (N=16) who volunteered in a school-based trauma support project in an impoverished, gang-ridden South African urban community in which they themselves reside. Aims were to 1) Explore the psychological impact of indigenous trauma volunteerism; 2) Explore volunteers’ perceptions of costs and benefits of volunteerism. Data collection was chiefly qualitative, using focus group and individual interviews. The Professional Quality of Life: Compassion Satisfaction and Fatigue Subscales (Stamm, 2002) were administered in order to determine risk for burnout, risk for compassion fatigue and potential for compassion satisfaction. The Stressful Life Experiences Screening Short Form (Stamm, 1997) was administered in order to gather descriptive information regarding personal trauma histories. Project documentation was reviewed. Analysis and interpretation of qualitative data involved a combination of both etic (theory-based) and emic (data and context-based) techniques. The volunteers’ experiences were co-constructed in interaction with three settings: 1) Experiences of training and supervision were affirming and empowering; 2) Experiences of the school context were mediated by the degree of access and integration into the school environment; 3) Experiences of the community context were mediated by the dynamics of identification, role fluidity and inter-setting negotiation. The primary cost of involvement was distress relating to limitations on capacity to help fellow community members with whom they strongly identified, and whom they felt intrapsychically, interpersonally and socially pressured to assist. These limitations included limited client resources, limited personal resources, limited occupational resources and limited systemic resources. Other sources of distress included context-related boundary management difficulties, institutional (school-related) stressors, difficulties in persuading children to disclose abuse and material costs of volunteering. Coping was facilitated by empowering training, supervision, peer support, and self-care practices. Benefits included acquisition of psychological, interpersonal and occupational skills, improved personal relationships, social support, validation, personal healing and role satisfaction.
- Full Text:
- Date Issued: 2004
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