A framework for digital signature implementations for e-government services
- Authors: Kumalo, Mmaphefo Octavia
- Date: 2020
- Subjects: Electronic government information , Internet in public administration Municipal government -- Data processing
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/46086 , vital:39490
- Description: The advent of the Internet has brought with it new innovations, new ways of doing business, new ways of working, new ways of engaging, and new forms of business models. It has ultimately disrupted the traditional ways in which we communicate, socialise, and live life in general. This era has heralded the requirement for digitization and has brought about the digital economy and the Fourth Industrial Revolution. The fundamental ways in which companies and governments do business are changing due to the increased innovation, and the cost efficiencies that this era has brought with it. Like most governments worldwide, the South African government has responded to the Internet revolution and is taking advantage of it through e-government initiatives. The direct effects of e-government include cost savings, efficiencies, improved and continuous interactions and communications with citizens, better public procurement, and improved tax collection. The area of digitization has the potential to improve how the South African government delivers services to citizens and those that reside within the borders of the country. Amongst the five elements of successful e-government transformation, process reform is at the top of the list. e-Government is not just about the automation of existing processes and inefficiencies. It is also about the creation of new processes and new relationships between all the stakeholders involved. In the South African context, the lack of optimised, automated, and digitalised processes within various government departments has impeded crossfunctional processes’ effectiveness and efficiencies. Manual interventions in processing and transactions occur to comply with the legal requirement to manually sign documents. This poses difficulties in integrating processes within government departments to achieve a seamless experience for the citizen. As a result, this treatise sets out to answer the question of what needs to be in place to allow for the utilisation of digital signatures in automating the processing of e-government services for a seamless experience for citizens and businesses. The resulting Digital Signature Framework can be used by government departments to implement digital signatures and provides providing guidance, facilitating understanding, and providing ease of use, scalability, and agility.
- Full Text:
- Date Issued: 2020
- Authors: Kumalo, Mmaphefo Octavia
- Date: 2020
- Subjects: Electronic government information , Internet in public administration Municipal government -- Data processing
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/46086 , vital:39490
- Description: The advent of the Internet has brought with it new innovations, new ways of doing business, new ways of working, new ways of engaging, and new forms of business models. It has ultimately disrupted the traditional ways in which we communicate, socialise, and live life in general. This era has heralded the requirement for digitization and has brought about the digital economy and the Fourth Industrial Revolution. The fundamental ways in which companies and governments do business are changing due to the increased innovation, and the cost efficiencies that this era has brought with it. Like most governments worldwide, the South African government has responded to the Internet revolution and is taking advantage of it through e-government initiatives. The direct effects of e-government include cost savings, efficiencies, improved and continuous interactions and communications with citizens, better public procurement, and improved tax collection. The area of digitization has the potential to improve how the South African government delivers services to citizens and those that reside within the borders of the country. Amongst the five elements of successful e-government transformation, process reform is at the top of the list. e-Government is not just about the automation of existing processes and inefficiencies. It is also about the creation of new processes and new relationships between all the stakeholders involved. In the South African context, the lack of optimised, automated, and digitalised processes within various government departments has impeded crossfunctional processes’ effectiveness and efficiencies. Manual interventions in processing and transactions occur to comply with the legal requirement to manually sign documents. This poses difficulties in integrating processes within government departments to achieve a seamless experience for the citizen. As a result, this treatise sets out to answer the question of what needs to be in place to allow for the utilisation of digital signatures in automating the processing of e-government services for a seamless experience for citizens and businesses. The resulting Digital Signature Framework can be used by government departments to implement digital signatures and provides providing guidance, facilitating understanding, and providing ease of use, scalability, and agility.
- Full Text:
- Date Issued: 2020
A framework to enhance Information and Communication Technology (ICT) readiness for business continuity at the South African Revenue Services (SARS)
- Authors: Mathase, Euphodia
- Date: 2020
- Subjects: Internet in public administration -- Taxation -- South Africa Electronic commerce -- Government policy -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/49496 , vital:41726
- Description: Many organisations, especially public sector organisations, are required to ensure that they are able to continue with their operation in cases of major disasters that affect the organisations. In the same light, the South African Revenue Services (SARS), being a quasi-government organisation, faces a similar phenomenon. The main purpose of conducting this research was to explore a problem in depth that was identified at the SARS. SARS does not have a comprehensive business continuity plan. The study therefore examined possible techniques or actions for ensuring information and communication technology (ICT) readiness and business continuity, explored various frameworks and policy documents which will assist public entities with readiness for business continuity, and identified frameworks that will assist SARS in implementing an effective ICT readiness for business continuity. The study adopted the design science research approach and aspects of design science research in information systems. Data gathered through the questionnaire instrument was used to design a framework that can be adopted at SARS to enhance ICT readiness for business continuity. The research findings show the importance of effective business continuity management (BCM) and a framework that can be used to implement an effective BCM.
- Full Text:
- Date Issued: 2020
- Authors: Mathase, Euphodia
- Date: 2020
- Subjects: Internet in public administration -- Taxation -- South Africa Electronic commerce -- Government policy -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/49496 , vital:41726
- Description: Many organisations, especially public sector organisations, are required to ensure that they are able to continue with their operation in cases of major disasters that affect the organisations. In the same light, the South African Revenue Services (SARS), being a quasi-government organisation, faces a similar phenomenon. The main purpose of conducting this research was to explore a problem in depth that was identified at the SARS. SARS does not have a comprehensive business continuity plan. The study therefore examined possible techniques or actions for ensuring information and communication technology (ICT) readiness and business continuity, explored various frameworks and policy documents which will assist public entities with readiness for business continuity, and identified frameworks that will assist SARS in implementing an effective ICT readiness for business continuity. The study adopted the design science research approach and aspects of design science research in information systems. Data gathered through the questionnaire instrument was used to design a framework that can be adopted at SARS to enhance ICT readiness for business continuity. The research findings show the importance of effective business continuity management (BCM) and a framework that can be used to implement an effective BCM.
- Full Text:
- Date Issued: 2020
A framework to measure the degree of alignment between corporate and IT/IS objectives at Randwater
- Authors: Sigasa, Moshane Lydia
- Date: 2020
- Subjects: Business enterprises -- Computer networks -- Security measures , Data protection Information technology -- Security measures
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47156 , vital:39818
- Description: The South African Government has institutionalised a Corporate Governance of ICT Policy Framework which was developed by Department of Public Service and Administration (DPSA). The framework has adopted some elements of KING III, ISO 38500 and COBIT. Consequently, it is now a requirement by the South African Government that all its entities must adopt this framework. Nevertheless, it is not clear how government has emphasised this alignment in such entities. The problem statement in this study was that Randwater is unable to realise full value of the investment in IT/IS because there is misalignment between IT objectives or deliverables and the corporate objectives. This study sought to identify a suitable framework which meets the ICT policy criteria as set out by the DPSA, which will facilitate the alignment between corporate objectives and IT/IS objectives at Randwater. This was achieved through the development and refinement of the artefact through the various iteration phases. Additionally, an online survey was used to collect data from a focus group comprising IT experts and senior management at Randwater. The Information Technology Governance Institute Framework was employed to assist in the development of the questions. The survey results were utilised during the validation of the artefact produced by this research study in a workshop. The findings were then linked with the related literature which either supported or rejected the findings through discussions on the literature and thereafter conclusions were made based on these findings. Furthermore, a literature review was conducted to gain a better understanding of what has been done in the field of research in order to assist in defining the problem that this research seeks to solve so as to inform the development of design characteristics. The research process employed the Nelson Mandela University – Design Science Strategy Methodology referred to as (NMU – DSSM) with the goal of developing an artefact in the form of a framework. The research process entailed studying the existing literature and analysing the aspects relating to corporate governance, IT governance, frameworks, and strategies to be able to measure the degree of alignment. The phases of designing the artefact were analysis, design, evaluate, validate and diffuse phases. The final artefact developed was a framework that incorporated the principles of King IV and ISO 38500 in corporate governance and ICT goals alignment. The final artefact also embedded transparency, accountability and security as important elements in the implementation of the artefact. The survey findings were instrumental in the development of the artefact that brings alignment between business strategy and IT objectives at Randwater. From the findings, in terms of IT flexibility, it was revealed that the interrelated parts of the system at Randwater were modular. It was also concluded that there is lack of communication about the manner in which the components of the information systems are organised and integrated in order to allow for rapid changes and that the organisational IT infrastructure and applications were loosely coupled. The findings further revealed that the business had established corporate rules and standards for hardware and operating systems to ensure platform compatibility. It was also revealed that organisational IT applications were developed based on compliance guidelines. In terms of IT-enabled dynamic capabilities, it was revealed that IT systems at Randwater are not capable of scanning the environment and identifying new business opportunities and are not capable of anticipating discontinuities arising in the business domain by developing greater reactive and proactive strength. It was also revealed that it was concluded that IT systems were capable of achieving strategic alignment between IT flexibility and dynamic capabilities. Therefore, design science was the ideal research paradigm towards addressing the research problem and the artefact designed was a viable research contribution. The significance of the study was that it contributed to the development of technology-based solutions to an important and relevant business problem of alignment of business strategy to IT goals. The design evaluation, the utility, quality, and efficacy of the final design artefact was rigorously demonstrated via well-executed evaluation methods. The study also contributed to the literature
- Full Text:
- Date Issued: 2020
- Authors: Sigasa, Moshane Lydia
- Date: 2020
- Subjects: Business enterprises -- Computer networks -- Security measures , Data protection Information technology -- Security measures
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47156 , vital:39818
- Description: The South African Government has institutionalised a Corporate Governance of ICT Policy Framework which was developed by Department of Public Service and Administration (DPSA). The framework has adopted some elements of KING III, ISO 38500 and COBIT. Consequently, it is now a requirement by the South African Government that all its entities must adopt this framework. Nevertheless, it is not clear how government has emphasised this alignment in such entities. The problem statement in this study was that Randwater is unable to realise full value of the investment in IT/IS because there is misalignment between IT objectives or deliverables and the corporate objectives. This study sought to identify a suitable framework which meets the ICT policy criteria as set out by the DPSA, which will facilitate the alignment between corporate objectives and IT/IS objectives at Randwater. This was achieved through the development and refinement of the artefact through the various iteration phases. Additionally, an online survey was used to collect data from a focus group comprising IT experts and senior management at Randwater. The Information Technology Governance Institute Framework was employed to assist in the development of the questions. The survey results were utilised during the validation of the artefact produced by this research study in a workshop. The findings were then linked with the related literature which either supported or rejected the findings through discussions on the literature and thereafter conclusions were made based on these findings. Furthermore, a literature review was conducted to gain a better understanding of what has been done in the field of research in order to assist in defining the problem that this research seeks to solve so as to inform the development of design characteristics. The research process employed the Nelson Mandela University – Design Science Strategy Methodology referred to as (NMU – DSSM) with the goal of developing an artefact in the form of a framework. The research process entailed studying the existing literature and analysing the aspects relating to corporate governance, IT governance, frameworks, and strategies to be able to measure the degree of alignment. The phases of designing the artefact were analysis, design, evaluate, validate and diffuse phases. The final artefact developed was a framework that incorporated the principles of King IV and ISO 38500 in corporate governance and ICT goals alignment. The final artefact also embedded transparency, accountability and security as important elements in the implementation of the artefact. The survey findings were instrumental in the development of the artefact that brings alignment between business strategy and IT objectives at Randwater. From the findings, in terms of IT flexibility, it was revealed that the interrelated parts of the system at Randwater were modular. It was also concluded that there is lack of communication about the manner in which the components of the information systems are organised and integrated in order to allow for rapid changes and that the organisational IT infrastructure and applications were loosely coupled. The findings further revealed that the business had established corporate rules and standards for hardware and operating systems to ensure platform compatibility. It was also revealed that organisational IT applications were developed based on compliance guidelines. In terms of IT-enabled dynamic capabilities, it was revealed that IT systems at Randwater are not capable of scanning the environment and identifying new business opportunities and are not capable of anticipating discontinuities arising in the business domain by developing greater reactive and proactive strength. It was also revealed that it was concluded that IT systems were capable of achieving strategic alignment between IT flexibility and dynamic capabilities. Therefore, design science was the ideal research paradigm towards addressing the research problem and the artefact designed was a viable research contribution. The significance of the study was that it contributed to the development of technology-based solutions to an important and relevant business problem of alignment of business strategy to IT goals. The design evaluation, the utility, quality, and efficacy of the final design artefact was rigorously demonstrated via well-executed evaluation methods. The study also contributed to the literature
- Full Text:
- Date Issued: 2020
A framework to measure the degree of alignment between corporate and IT/IS objectives at Randwater
- Authors: Sigasa, Moshane Lydia
- Date: 2020
- Subjects: Information technology -- Management , Business enterprises -- Computer networks
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48841 , vital:41145
- Description: The South African Government has institutionalised a Corporate Governance of ICT Policy Framework which was developed by Department of Public Service and Administration (DPSA). The framework has adopted some elements of KING III, ISO 38500 and COBIT. Consequently, it is now a requirement by the South African Government that all its entities must adopt this framework. Nevertheless, it is not clear how government has emphasised this alignment in such entities. The problem statement in this study was that Randwater is unable to realise full value of the investment in IT/IS because there is misalignment between IT objectives or deliverables and the corporate objectives. This study sought to identify a suitable framework which meets the ICT policy criteria as set out by the DPSA, which will facilitate the alignment between corporate objectives and IT/IS objectives at Randwater. This was achieved through the development and refinement of the artefact through the various iteration phases. Additionally, an online survey was used to collect data from a focus group comprising IT experts and senior management at Randwater. The Information Technology Governance Institute Framework was employed to assist in the development of the questions. The survey results were utilised during the validation of the artefact produced by this research study in a workshop. The findings were then linked with the related literature which either supported or rejected the findings through discussions on the literature and thereafter conclusions were made based on these findings. Furthermore, a literature review was conducted to gain a better understanding of what has been done in the field of research in order to assist in defining the problem that this research seeks to solve so as to inform the development of design characteristics. The research process employed the Nelson Mandela University – Design Science Strategy Methodology referred to as (NMU – DSSM) with the goal of developing an artefact in the form of a framework. The research process entailed studying the existing literature and analysing the aspects relating to corporate governance, IT governance, frameworks, and strategies to be able to measure the degree of alignment. The phases of designing the artefact were analysis, design, evaluate, validate and diffuse phases. The final artefact developed was a framework that incorporated the principles of King IV and ISO 38500 in corporate governance and ICT goals alignment. The final artefact also embedded transparency, accountability and security as important elements in the implementation of the artefact. v The survey findings were instrumental in the development of the artefact that brings alignment between business strategy and IT objectives at Randwater. From the findings, in terms of IT flexibility, it was revealed that the interrelated parts of the system at Randwater were modular. It was also concluded that there is lack of communication about the manner in which the components of the information systems are organised and integrated in order to allow for rapid changes and that the organisational IT infrastructure and applications were loosely coupled. The findings further revealed that the business had established corporate rules and standards for hardware and operating systems to ensure platform compatibility. It was also revealed that organisational IT applications were developed based on compliance guidelines. In terms of IT-enabled dynamic capabilities, it was revealed that IT systems at Randwater are not capable of scanning the environment and identifying new business opportunities and are not capable of anticipating discontinuities arising in the business domain by developing greater reactive and proactive strength. It was also revealed that it was concluded that IT systems were capable of achieving strategic alignment between IT flexibility and dynamic capabilities. Therefore, design science was the ideal research paradigm towards addressing the research problem and the artefact designed was a viable research contribution. The significance of the study was that it contributed to the development of technology-based solutions to an important and relevant business problem of alignment of business strategy to IT goals. The design evaluation, the utility, quality, and efficacy of the final design artefact was rigorously demonstrated via well-executed evaluation methods. The study also contributed to the literature available on business strategic alignment with ICT goals.
- Full Text:
- Date Issued: 2020
- Authors: Sigasa, Moshane Lydia
- Date: 2020
- Subjects: Information technology -- Management , Business enterprises -- Computer networks
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48841 , vital:41145
- Description: The South African Government has institutionalised a Corporate Governance of ICT Policy Framework which was developed by Department of Public Service and Administration (DPSA). The framework has adopted some elements of KING III, ISO 38500 and COBIT. Consequently, it is now a requirement by the South African Government that all its entities must adopt this framework. Nevertheless, it is not clear how government has emphasised this alignment in such entities. The problem statement in this study was that Randwater is unable to realise full value of the investment in IT/IS because there is misalignment between IT objectives or deliverables and the corporate objectives. This study sought to identify a suitable framework which meets the ICT policy criteria as set out by the DPSA, which will facilitate the alignment between corporate objectives and IT/IS objectives at Randwater. This was achieved through the development and refinement of the artefact through the various iteration phases. Additionally, an online survey was used to collect data from a focus group comprising IT experts and senior management at Randwater. The Information Technology Governance Institute Framework was employed to assist in the development of the questions. The survey results were utilised during the validation of the artefact produced by this research study in a workshop. The findings were then linked with the related literature which either supported or rejected the findings through discussions on the literature and thereafter conclusions were made based on these findings. Furthermore, a literature review was conducted to gain a better understanding of what has been done in the field of research in order to assist in defining the problem that this research seeks to solve so as to inform the development of design characteristics. The research process employed the Nelson Mandela University – Design Science Strategy Methodology referred to as (NMU – DSSM) with the goal of developing an artefact in the form of a framework. The research process entailed studying the existing literature and analysing the aspects relating to corporate governance, IT governance, frameworks, and strategies to be able to measure the degree of alignment. The phases of designing the artefact were analysis, design, evaluate, validate and diffuse phases. The final artefact developed was a framework that incorporated the principles of King IV and ISO 38500 in corporate governance and ICT goals alignment. The final artefact also embedded transparency, accountability and security as important elements in the implementation of the artefact. v The survey findings were instrumental in the development of the artefact that brings alignment between business strategy and IT objectives at Randwater. From the findings, in terms of IT flexibility, it was revealed that the interrelated parts of the system at Randwater were modular. It was also concluded that there is lack of communication about the manner in which the components of the information systems are organised and integrated in order to allow for rapid changes and that the organisational IT infrastructure and applications were loosely coupled. The findings further revealed that the business had established corporate rules and standards for hardware and operating systems to ensure platform compatibility. It was also revealed that organisational IT applications were developed based on compliance guidelines. In terms of IT-enabled dynamic capabilities, it was revealed that IT systems at Randwater are not capable of scanning the environment and identifying new business opportunities and are not capable of anticipating discontinuities arising in the business domain by developing greater reactive and proactive strength. It was also revealed that it was concluded that IT systems were capable of achieving strategic alignment between IT flexibility and dynamic capabilities. Therefore, design science was the ideal research paradigm towards addressing the research problem and the artefact designed was a viable research contribution. The significance of the study was that it contributed to the development of technology-based solutions to an important and relevant business problem of alignment of business strategy to IT goals. The design evaluation, the utility, quality, and efficacy of the final design artefact was rigorously demonstrated via well-executed evaluation methods. The study also contributed to the literature available on business strategic alignment with ICT goals.
- Full Text:
- Date Issued: 2020
A strategic approach towards the successful implementation of corporate governance of Information and Communication Technology in the Kwazulu-Natal Department of Social Development
- Authors: Siziba, Makabongwe Johnson
- Date: 2020
- Subjects: Corporate governance -- South Africa -- KwaZulu-Natal -- Management Information technology -- Management -- South Africa -- KwaZulu-Natal
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/49617 , vital:41741
- Description: Information is a critical asset in any organisation and its management, including the associated technological channels, requires the attention of decision-makers to ensure that information assets are utilised for the intended purposes. Therefore, decision-makers need to have appropriate governance oversight on technology that produces information and information itself. Over the years, the governance of ICT has been adopted in the public sector given the fact that state funding received from tax collections is utilised to invest in IT solutions with the intention of expediting service delivery and increase productivity. The purpose of this treatise was to identify the root causes of why the department is not implementing Corporate Governance of ICT successfully despite the fact that most good controls do exist. The research revealed that there is insufficient budget to implement ICT projects coupled with inadequate ICT staff to implement ICT strategy. Furthermore, it cited a lack of ICT governance skills with ICT Strategic Committee members who are tasked with pioneering ICT governance. This weakness relates directly to other identified weaknesses such as end-user resistance to adopt ICT projects and a lack of project management function in the department.
- Full Text:
- Date Issued: 2020
- Authors: Siziba, Makabongwe Johnson
- Date: 2020
- Subjects: Corporate governance -- South Africa -- KwaZulu-Natal -- Management Information technology -- Management -- South Africa -- KwaZulu-Natal
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/49617 , vital:41741
- Description: Information is a critical asset in any organisation and its management, including the associated technological channels, requires the attention of decision-makers to ensure that information assets are utilised for the intended purposes. Therefore, decision-makers need to have appropriate governance oversight on technology that produces information and information itself. Over the years, the governance of ICT has been adopted in the public sector given the fact that state funding received from tax collections is utilised to invest in IT solutions with the intention of expediting service delivery and increase productivity. The purpose of this treatise was to identify the root causes of why the department is not implementing Corporate Governance of ICT successfully despite the fact that most good controls do exist. The research revealed that there is insufficient budget to implement ICT projects coupled with inadequate ICT staff to implement ICT strategy. Furthermore, it cited a lack of ICT governance skills with ICT Strategic Committee members who are tasked with pioneering ICT governance. This weakness relates directly to other identified weaknesses such as end-user resistance to adopt ICT projects and a lack of project management function in the department.
- Full Text:
- Date Issued: 2020
A strategy to motivate continued instructor usage of learning management systems (LMSS) in higher learning institutions of Zimbabwe
- Authors: Siwela, Ndukuyenkosi
- Date: 2020
- Subjects: Web-based instruction , Computer systems Organizational learning -- Zimbabwe Internet in education
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47259 , vital:39837
- Description: The purpose of this study was to develop a strategy to motivate continued usage of Learning Management Systems in higher learning institutions of Zimbabwe. A related goal was to identify unique challenges experienced by instructors in their use of LMSs. The use of LMSs is now global and has been fairly successful in developed countries even though past research shows that instructors tend to discontinue usage over a period of time. Whereas most LMSs research is carried in the context of the developed world, the candidate demonstrates that Vantankesh's IS Success Model and Davis' Technology Acceptance Model can be successfully replicated into the developing world on condition that local environment is taken into context. The results showed that LMSs in Zimbabwe higher learning institutions hold a promise of success even though challenges exist. The findings have wider implications on the need to invest in neccessary infrustructure and future predictions on learner interests. The study demonstrates that shared success can be achieved if the local conditions are taken into context when developing a strategy to motivate instructor continued LMS usage. The study holds the practical implication that institutions can motivate instructors to continue with usage of LMSs to deliver quality output in their daily duties.
- Full Text:
- Date Issued: 2020
- Authors: Siwela, Ndukuyenkosi
- Date: 2020
- Subjects: Web-based instruction , Computer systems Organizational learning -- Zimbabwe Internet in education
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47259 , vital:39837
- Description: The purpose of this study was to develop a strategy to motivate continued usage of Learning Management Systems in higher learning institutions of Zimbabwe. A related goal was to identify unique challenges experienced by instructors in their use of LMSs. The use of LMSs is now global and has been fairly successful in developed countries even though past research shows that instructors tend to discontinue usage over a period of time. Whereas most LMSs research is carried in the context of the developed world, the candidate demonstrates that Vantankesh's IS Success Model and Davis' Technology Acceptance Model can be successfully replicated into the developing world on condition that local environment is taken into context. The results showed that LMSs in Zimbabwe higher learning institutions hold a promise of success even though challenges exist. The findings have wider implications on the need to invest in neccessary infrustructure and future predictions on learner interests. The study demonstrates that shared success can be achieved if the local conditions are taken into context when developing a strategy to motivate instructor continued LMS usage. The study holds the practical implication that institutions can motivate instructors to continue with usage of LMSs to deliver quality output in their daily duties.
- Full Text:
- Date Issued: 2020
An internal audit expectation gap: South African Revenue Services project audit engagements
- Authors: Sekhwela, Mmanapo Bella
- Date: 2020
- Subjects: Electronic data processing -- Auditing , Business enterprises -- Computer networks -- Security measures Information technology -- Security measures Computer security
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47139 , vital:39815
- Description: South African Revenue Services (SARS) was established as a quasi-government organisation with a mandate to efficiently and effectively collect revenue based on the export, import, movement, manufacture and storage of specific goods. Information Technology (IT) governance is strategically important to SARS in that its business processes are technology driven and that technology projects are implemented to support the SARS strategic objectives. In alignment to the King code for corporate governance and ethical business practices, an Internal Audit Function (IAF) as a regulatory requirement of all public sector entities in South Africa exists at SARS. The aim of the research was to evaluate the perspectives of SARS stakeholders regarding the organisation’s IT project auditing process. The study focused on gathering data from various SARS stakeholders involved in the delivery of IT projects and IT projects auditing. Through a qualitative research approach, interviews were conducted with practitioners such as Internal Auditors, Internal Audit managers, and executives as well as project managers and ownersso asto obtain a holistic understanding of stakeholder expectations of an IT project audit. An analysis of the data collected led to the deduction of recommendations meant to enhance stakeholder perceptions of the IT audit function within SARS. The study found that there is a perceived value derived from IA reviews of IT projects. The findings also revealed that rather than lack of resources and expertise, skill set deficiencies were the major setback in achieving IA goals. The findings further revealed that there are deficiencies in the quality of IA reports. Some of the main recommendations were to expand the scope of the Internal Audit roles, intensify engagements of Internal Audits by the Enterprise Project Management Office (EPMO), improve the quality of reports, and capacitate Internal Auditors with reporting skills. This study presents a modest contribution that is expected to enrich knowledge on how to audit IT projects. Moreover, the study contributes towards a methodological position of design science by producing results from a smaller sample augmented by interview results in an environment characterised by smaller populations so that inferences can be made.
- Full Text:
- Date Issued: 2020
- Authors: Sekhwela, Mmanapo Bella
- Date: 2020
- Subjects: Electronic data processing -- Auditing , Business enterprises -- Computer networks -- Security measures Information technology -- Security measures Computer security
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47139 , vital:39815
- Description: South African Revenue Services (SARS) was established as a quasi-government organisation with a mandate to efficiently and effectively collect revenue based on the export, import, movement, manufacture and storage of specific goods. Information Technology (IT) governance is strategically important to SARS in that its business processes are technology driven and that technology projects are implemented to support the SARS strategic objectives. In alignment to the King code for corporate governance and ethical business practices, an Internal Audit Function (IAF) as a regulatory requirement of all public sector entities in South Africa exists at SARS. The aim of the research was to evaluate the perspectives of SARS stakeholders regarding the organisation’s IT project auditing process. The study focused on gathering data from various SARS stakeholders involved in the delivery of IT projects and IT projects auditing. Through a qualitative research approach, interviews were conducted with practitioners such as Internal Auditors, Internal Audit managers, and executives as well as project managers and ownersso asto obtain a holistic understanding of stakeholder expectations of an IT project audit. An analysis of the data collected led to the deduction of recommendations meant to enhance stakeholder perceptions of the IT audit function within SARS. The study found that there is a perceived value derived from IA reviews of IT projects. The findings also revealed that rather than lack of resources and expertise, skill set deficiencies were the major setback in achieving IA goals. The findings further revealed that there are deficiencies in the quality of IA reports. Some of the main recommendations were to expand the scope of the Internal Audit roles, intensify engagements of Internal Audits by the Enterprise Project Management Office (EPMO), improve the quality of reports, and capacitate Internal Auditors with reporting skills. This study presents a modest contribution that is expected to enrich knowledge on how to audit IT projects. Moreover, the study contributes towards a methodological position of design science by producing results from a smaller sample augmented by interview results in an environment characterised by smaller populations so that inferences can be made.
- Full Text:
- Date Issued: 2020
An IT Risk Management Framework for provincial business entities : a case study for Limpopo Economic Development Agency, Limpopo Province, South Africa
- Authors: Mabitsela, Ngoakoana Unity
- Date: 2020
- Subjects: Risk management -- South Africa -- Limpopo Business enterprises -- Computer networks -- Security measures -- South Africa -- Limpopo , Information technology -- Security measures -- South Africa -- Limpopo
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/49463 , vital:41723
- Description: This study focused on a lack of an Information Technology Risk Management (ITRM) framework tailored for provincial business entities to assist with the management of IT risks. The research was aimed at developing a tailored IT risk management framework that would assist provincial business entities with an effective ITRM process. This was achieved through identifying factors that constitute an ITRM framework, determining the current IT risk management methods used in provincial business entities and assessing the IT risk culture. This research study was conducted at the Limpopo Economic Development Agency (LEDA), which is a provincial business entity in the Limpopo province. The objectives of the study were accomplished using a design science research approach which involved the creation of an artefact and design theory as a means to improve the current state of practice as well as existing research knowledge about provincial business entities and their management of IT risks. The Nelson Mandela University Design Science Methodology Framework (NMU-DSFM) was identified as the methodology to be followed to devise the contribution in the form of an artefact. It was found that the organisation does not have a positive IT risk culture. From the study of the data analysis performed, it was evident that provincial business entities have challenges associated with adequately identifying IT risks. The findings highlighted that for the proper management of risks, risk governance should be effective by ensuring that the board of directors takes the responsibility of IT risk management, and the essentials of risk governance were discussed at length. The research output for this study was a framework. The adoption of this framework may positively contribute to strengthening governance of IT risk management in the provincial business entities. Best practices were highlighted for ease of reference to determine what is required and how to implement this regarding IT risk management.
- Full Text:
- Date Issued: 2020
- Authors: Mabitsela, Ngoakoana Unity
- Date: 2020
- Subjects: Risk management -- South Africa -- Limpopo Business enterprises -- Computer networks -- Security measures -- South Africa -- Limpopo , Information technology -- Security measures -- South Africa -- Limpopo
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/49463 , vital:41723
- Description: This study focused on a lack of an Information Technology Risk Management (ITRM) framework tailored for provincial business entities to assist with the management of IT risks. The research was aimed at developing a tailored IT risk management framework that would assist provincial business entities with an effective ITRM process. This was achieved through identifying factors that constitute an ITRM framework, determining the current IT risk management methods used in provincial business entities and assessing the IT risk culture. This research study was conducted at the Limpopo Economic Development Agency (LEDA), which is a provincial business entity in the Limpopo province. The objectives of the study were accomplished using a design science research approach which involved the creation of an artefact and design theory as a means to improve the current state of practice as well as existing research knowledge about provincial business entities and their management of IT risks. The Nelson Mandela University Design Science Methodology Framework (NMU-DSFM) was identified as the methodology to be followed to devise the contribution in the form of an artefact. It was found that the organisation does not have a positive IT risk culture. From the study of the data analysis performed, it was evident that provincial business entities have challenges associated with adequately identifying IT risks. The findings highlighted that for the proper management of risks, risk governance should be effective by ensuring that the board of directors takes the responsibility of IT risk management, and the essentials of risk governance were discussed at length. The research output for this study was a framework. The adoption of this framework may positively contribute to strengthening governance of IT risk management in the provincial business entities. Best practices were highlighted for ease of reference to determine what is required and how to implement this regarding IT risk management.
- Full Text:
- Date Issued: 2020
Challenges experienced by educators of tourism and coping strategies
- Authors: Muller, Merilyn Elizabeth
- Date: 2020
- Subjects: Tourism -- Study and teaching -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/49964 , vital:41965
- Description: Education is imperative for the economy and for the employment of the youth, particularly given the high levels of youth unemployment in South Africa. The introduction of Tourism as a school subject is perceived as a gateway to employment opportunities for unemployed people and as a means to stimulate the economy of the country. Educators, especially in South African township schools, often teach in less favourable conditions and experience many challenges which require innovative solutions. This study contributes to an understanding of the challenges faced by educators teaching Tourism, especially educators teaching in township areas in the Nelson Mandela Bay district. Of particular importance is the coping strategies used by these educators to innovatively deal with these challenges. This purpose of the study was therefore to investigate the challenges experienced by educators that teach Tourism at township high schools in two Circuit Management Centres (CMC) in the Nelson Mandela Bay district in Port Elizabeth. A qualitative research design was followed with interviews as the empirical data collecting tool. The sample consisted of 16 educators teaching Tourism to Grade 11 and 12 learners at selected schools. The data collected was analysed qualitatively, using thematic analysis. The findings of this study revealed many challenges experienced by educators of Tourism at township schools in the Nelson Mandela Bay district. The key challenges for educators related to resources, learners, the system, teachers and infrastructure. The results revealed that the educators used a variety of coping techniques to deal with these challenges. The researcher makes recommendations to the different stakeholders in education to address these challenges, as well as make suggestions for future research.
- Full Text:
- Date Issued: 2020
- Authors: Muller, Merilyn Elizabeth
- Date: 2020
- Subjects: Tourism -- Study and teaching -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/49964 , vital:41965
- Description: Education is imperative for the economy and for the employment of the youth, particularly given the high levels of youth unemployment in South Africa. The introduction of Tourism as a school subject is perceived as a gateway to employment opportunities for unemployed people and as a means to stimulate the economy of the country. Educators, especially in South African township schools, often teach in less favourable conditions and experience many challenges which require innovative solutions. This study contributes to an understanding of the challenges faced by educators teaching Tourism, especially educators teaching in township areas in the Nelson Mandela Bay district. Of particular importance is the coping strategies used by these educators to innovatively deal with these challenges. This purpose of the study was therefore to investigate the challenges experienced by educators that teach Tourism at township high schools in two Circuit Management Centres (CMC) in the Nelson Mandela Bay district in Port Elizabeth. A qualitative research design was followed with interviews as the empirical data collecting tool. The sample consisted of 16 educators teaching Tourism to Grade 11 and 12 learners at selected schools. The data collected was analysed qualitatively, using thematic analysis. The findings of this study revealed many challenges experienced by educators of Tourism at township schools in the Nelson Mandela Bay district. The key challenges for educators related to resources, learners, the system, teachers and infrastructure. The results revealed that the educators used a variety of coping techniques to deal with these challenges. The researcher makes recommendations to the different stakeholders in education to address these challenges, as well as make suggestions for future research.
- Full Text:
- Date Issued: 2020
Development finance institutions and sustainable economic development : a case of the idc South Africa
- Authors: Mare, Timothy
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48872 , vital:41166
- Description: The purpose of this research study is to assess the extent that the Industrial Development Cooperation (IDC) of South Africa a Development Finance Institution (DFI), has contributed to the sustainable economic development of South Africa. The objective is to quantify the impact that is attributed to the IDC’s activities in South Africa in terms of socio-economic development contributing to sustainable economic development. Social development is fundamentally important in contributing to the economic development of any country. The research constituted the collection and quantitative analysis of data using reports from the IDC. The social output index modelling developed by the World Bank was used to analyse the data and make conclusive arguments regarding the impact that the IDC was having on economic development. The findings indicate that the IDC significantly lends less comparatively to lower income groups thus resulting in a negative contribution in terms of social developmental goals. Further the analysis through social output index model suggests that the IDC in as far as socio-development is concerned did not contributing positively to sustainable economic development between 2014 and 2018 reporting periods. The following recommendations are suggested: Increase awareness about the real impact of each investment across the IDC group, this will ensure that all proposals for investment are assessed with a component focusing on a socio-developmental perspective; reduce the number of mandates that the IDC currently has and establish broader frameworks for DFIs regardless of which government is in power or control.
- Full Text:
- Date Issued: 2020
- Authors: Mare, Timothy
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48872 , vital:41166
- Description: The purpose of this research study is to assess the extent that the Industrial Development Cooperation (IDC) of South Africa a Development Finance Institution (DFI), has contributed to the sustainable economic development of South Africa. The objective is to quantify the impact that is attributed to the IDC’s activities in South Africa in terms of socio-economic development contributing to sustainable economic development. Social development is fundamentally important in contributing to the economic development of any country. The research constituted the collection and quantitative analysis of data using reports from the IDC. The social output index modelling developed by the World Bank was used to analyse the data and make conclusive arguments regarding the impact that the IDC was having on economic development. The findings indicate that the IDC significantly lends less comparatively to lower income groups thus resulting in a negative contribution in terms of social developmental goals. Further the analysis through social output index model suggests that the IDC in as far as socio-development is concerned did not contributing positively to sustainable economic development between 2014 and 2018 reporting periods. The following recommendations are suggested: Increase awareness about the real impact of each investment across the IDC group, this will ensure that all proposals for investment are assessed with a component focusing on a socio-developmental perspective; reduce the number of mandates that the IDC currently has and establish broader frameworks for DFIs regardless of which government is in power or control.
- Full Text:
- Date Issued: 2020
Establishment of an information technology risk management framework within food manufacturing enterprises in South Africa
- Authors: Sandi, Siyabulela
- Date: 2020
- Subjects: Business enterprises -- Computer networks -- Security measures , Information technology -- Security measures Computer security Risk management
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47128 , vital:39812
- Description: Enterprises of all kinds, regardless of the sector, are directly or indirectly dependent on Information Technology (IT) to carry out their daily activities. With this in mind, and correlated with the problem statement that it is “the lack of IT governance principles that lead to exposing enterprises to IT-related threats, vulnerabilities, and risks”, the objective of this study was to establish an Information Technology Risk Management Framework for enterprises within the Food manufacturing industry in South Africa that will ensure that IT-related threats, vulnerabilities, and risks are properly managed. In order to accomplish this, the research followed a process called design science research. The design science research paradigm was used to create a design artificial artefact in the form of a framework. The Nelson Mandela University – Design Science Framework Methodology (NMU-DSFM) was adopted since the objective of the study was to develop a framework. The study has revealed that enterprises within the sector are indeed lagging behind in terms of IT governance principles, hence an artefact called the IT Risk Management Framework for Enterprises within Food Manufacturing Industries in South Africa was developed.
- Full Text:
- Date Issued: 2020
- Authors: Sandi, Siyabulela
- Date: 2020
- Subjects: Business enterprises -- Computer networks -- Security measures , Information technology -- Security measures Computer security Risk management
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47128 , vital:39812
- Description: Enterprises of all kinds, regardless of the sector, are directly or indirectly dependent on Information Technology (IT) to carry out their daily activities. With this in mind, and correlated with the problem statement that it is “the lack of IT governance principles that lead to exposing enterprises to IT-related threats, vulnerabilities, and risks”, the objective of this study was to establish an Information Technology Risk Management Framework for enterprises within the Food manufacturing industry in South Africa that will ensure that IT-related threats, vulnerabilities, and risks are properly managed. In order to accomplish this, the research followed a process called design science research. The design science research paradigm was used to create a design artificial artefact in the form of a framework. The Nelson Mandela University – Design Science Framework Methodology (NMU-DSFM) was adopted since the objective of the study was to develop a framework. The study has revealed that enterprises within the sector are indeed lagging behind in terms of IT governance principles, hence an artefact called the IT Risk Management Framework for Enterprises within Food Manufacturing Industries in South Africa was developed.
- Full Text:
- Date Issued: 2020
Foreign aid : in Africa and the middle east
- Authors: Mabaso, Sizakele Miki
- Date: 2020
- Subjects: Economic assistance -- Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48742 , vital:41067
- Description: The aim of this dissertation is to study the nature of Foreign aid in African and Middle Eastern countries. Examining what Foreign aid is, how it is identified and defined, what causes the need for Foreign aid and how Foreign aid affects the population in Africa and The Middle East? The ongoing debate between developed and developing countries about the state African and Middle Eastern countries are in makes the need for this study timely. This research was based on an analysis of relevant literature that reviews Foreign aid from the perspective of both donor and recipient. The findings underline the behaviour of Foreign aid in Africa and the Middle East as determined by numerous variables. For example, health and education play a big role when evaluating Foreign aid in African and Middle Eastern countries. The notable conclusion from this research is that Foreign aid is a huge challenge for both developed and developing countries. In various African and Middle Eastern countries, Foreign aid has stimulated economic growth as much as it has undermined development in many economic aspects. For instance, the issues of health and epidemics such as the Ebola Virus that continue to take the lives of many in Africa and HIV/ AIDS that continues to take the lives of our youth.
- Full Text:
- Date Issued: 2020
- Authors: Mabaso, Sizakele Miki
- Date: 2020
- Subjects: Economic assistance -- Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48742 , vital:41067
- Description: The aim of this dissertation is to study the nature of Foreign aid in African and Middle Eastern countries. Examining what Foreign aid is, how it is identified and defined, what causes the need for Foreign aid and how Foreign aid affects the population in Africa and The Middle East? The ongoing debate between developed and developing countries about the state African and Middle Eastern countries are in makes the need for this study timely. This research was based on an analysis of relevant literature that reviews Foreign aid from the perspective of both donor and recipient. The findings underline the behaviour of Foreign aid in Africa and the Middle East as determined by numerous variables. For example, health and education play a big role when evaluating Foreign aid in African and Middle Eastern countries. The notable conclusion from this research is that Foreign aid is a huge challenge for both developed and developing countries. In various African and Middle Eastern countries, Foreign aid has stimulated economic growth as much as it has undermined development in many economic aspects. For instance, the issues of health and epidemics such as the Ebola Virus that continue to take the lives of many in Africa and HIV/ AIDS that continues to take the lives of our youth.
- Full Text:
- Date Issued: 2020
Influence of the jobs fund on the unemployment rate in South Africa
- Authors: Banzana, Lubabalo
- Date: 2020
- Subjects: Unemployment--South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47508 , vital:40119
- Description: Since the dawn of its democracy, South Africa has experienced multiple changes in its key economic policy. These changes were meant to address the poverty, inequality, and unemployment in the country. The post-1994 years have seen economic policies change from the Reconstruction and Development Programme (RDP) in 1994 to the Growth, Employment and Redistribution framework (GEAR) in 1996. Then came the Accelerated and Shared Growth Initiative for South Africa (AsgiSA) in 2006 and, most recently, the New Growth Path (NGP) and the National Development Plan (NDP) in 2010 and 2013, respectively (Chibba and Luiz, 2011). Despite numerous efforts made to change economic policy throughout the years, South Africa is still faced with the challenge of a high unemployment rate. To manage this issue, the South African government has introduced several interventions, such as the creation of a Jobs Fund in 2011, which meant that an initial investment amount of R9 billion was contributed by the government towards the attainment of its objectives. The research methodology used in this study was quantitative and, more specifically, based on the descriptive method of research.The primary objective of the research was to investigate the influence and effectiveness of the Jobs Fund through its job creation and skills development initiatives that were mechanisms to reduce the unemployment rate. The research aimed to assess the success of the Fund thus far in providing funding towards sustainable job creation and long-term employment. In addition, the study analysed the Fund’s influence in reducing in unemployment. In answering the primary objective of the research, it was not entirely possible to measure the influence of the Jobs Fund on the unemployment rate in South Africa, as other key factors need to be taken into consideration when making such an assessment. This is highlighted by the fact that, even though close to R7 billion has already gradually been committed to job creation activities by the government since 2011, the unemployment rate has continued to grow. Therefore, a study of the influence of the Jobs Fund on the unemployment rate would need take into consideration other key factors that influence unemployment.
- Full Text:
- Date Issued: 2020
- Authors: Banzana, Lubabalo
- Date: 2020
- Subjects: Unemployment--South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47508 , vital:40119
- Description: Since the dawn of its democracy, South Africa has experienced multiple changes in its key economic policy. These changes were meant to address the poverty, inequality, and unemployment in the country. The post-1994 years have seen economic policies change from the Reconstruction and Development Programme (RDP) in 1994 to the Growth, Employment and Redistribution framework (GEAR) in 1996. Then came the Accelerated and Shared Growth Initiative for South Africa (AsgiSA) in 2006 and, most recently, the New Growth Path (NGP) and the National Development Plan (NDP) in 2010 and 2013, respectively (Chibba and Luiz, 2011). Despite numerous efforts made to change economic policy throughout the years, South Africa is still faced with the challenge of a high unemployment rate. To manage this issue, the South African government has introduced several interventions, such as the creation of a Jobs Fund in 2011, which meant that an initial investment amount of R9 billion was contributed by the government towards the attainment of its objectives. The research methodology used in this study was quantitative and, more specifically, based on the descriptive method of research.The primary objective of the research was to investigate the influence and effectiveness of the Jobs Fund through its job creation and skills development initiatives that were mechanisms to reduce the unemployment rate. The research aimed to assess the success of the Fund thus far in providing funding towards sustainable job creation and long-term employment. In addition, the study analysed the Fund’s influence in reducing in unemployment. In answering the primary objective of the research, it was not entirely possible to measure the influence of the Jobs Fund on the unemployment rate in South Africa, as other key factors need to be taken into consideration when making such an assessment. This is highlighted by the fact that, even though close to R7 billion has already gradually been committed to job creation activities by the government since 2011, the unemployment rate has continued to grow. Therefore, a study of the influence of the Jobs Fund on the unemployment rate would need take into consideration other key factors that influence unemployment.
- Full Text:
- Date Issued: 2020
The effects of directed financing on growth and performance of smallholder farmers in the Western Cape Province
- Authors: Deliwe, Peliwe
- Date: 2020
- Subjects: Farms, Small -- South Africa -- Western Cape -- Finance
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47705 , vital:40328
- Description: Agriculture is of great significance in the South African economy as it contributes over 3% of the country’s Gross Domestic Product (GDP), and accounting for more than 10% of the formal sector employment. Although agriculture is seasonal, it is regarded as an intensive employment sector which plays a critical role on promoting empowerment and improving food security. The smallholder farming sector is the result of policies targeting the participation of previously disadvantaged individual (PDI’s) in the food economy, particularly through land use and ownership (Isdardi, Jordaan & van Schalkwyk, 2008: 1). Smallholder farmers are neither commercial farmers nor subsistence in nature but have become the focus of government’s efforts to achieve transformation within the broad agricultural sector.
- Full Text:
- Date Issued: 2020
- Authors: Deliwe, Peliwe
- Date: 2020
- Subjects: Farms, Small -- South Africa -- Western Cape -- Finance
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/47705 , vital:40328
- Description: Agriculture is of great significance in the South African economy as it contributes over 3% of the country’s Gross Domestic Product (GDP), and accounting for more than 10% of the formal sector employment. Although agriculture is seasonal, it is regarded as an intensive employment sector which plays a critical role on promoting empowerment and improving food security. The smallholder farming sector is the result of policies targeting the participation of previously disadvantaged individual (PDI’s) in the food economy, particularly through land use and ownership (Isdardi, Jordaan & van Schalkwyk, 2008: 1). Smallholder farmers are neither commercial farmers nor subsistence in nature but have become the focus of government’s efforts to achieve transformation within the broad agricultural sector.
- Full Text:
- Date Issued: 2020
The relationship between economic growth and electricity consumption in South Africa
- Authors: Mabinya, Buyiswa Yoliswa
- Date: 2020
- Subjects: Energy consumption -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48753 , vital:41068
- Description: In recent years, the relationship between electricity consumption and economic growth has been examined extensively in numerous countries. While there is high consensus in the scientific sphere on the interdependence between electricity consumption and economic growth, recent literature suggests that there are still competing views on the causal relationship between the two variables. Energy has long been viewed as a vital driving force for economies. However, the crucial role that the energy sector has played during the industrial revolution allowed some authors to consider energy in the same way as the capital and labor factors in the production function. The energy factor is considered essential today in the process of development. Almost everyone agrees on the importance of its contribution to the process of growth and development by considering growth / energy model as an indicator of wealth and a vector to reduce social inequalities. Meanwhile, according to the different scenarios observed, energy consumption may or may not have impacts on economic growth or wealth creation. The problem of access to energy (electricity) in certain regions in Africa (and particularly in South Africa) remains one of the major challenges that require urgent attention over the coming decades. In addition, the lack of consensus among researchers has triggered a shift towards focusing on study methods and techniques used for investigations on the energy-growth nexus. Using R programming for data analysis, this study investigates the asymmetric relationship between energy consumption and economic growth in South Africa by incorporating the following intermediary variables: trade openness, capital and labour. Results suggest that a conservation hypothesis is the most prevailing theory on the causal link between GDP and Energy Consumption in South Africa. This opinion is acknowledged as the growth-led electricity consumption opinion. From an economic perspective, evidence from the research suggests that, without necessarily expanding energy accessibility, trade liberalisation and capital could generate clear gains to South Africa and efforts to promote and accelerate these initiatives should be encouraged. Given the often-competing resource limitation challenges faced by the South African government, as a result of prioritisation, trade liberalisation should be favoured and be given roughly in the range of 1.5 times more attention than capital. Therefore, South Africa may not necessarily need electricity for its economic growth. Although energy consumption has a major influence on economic growth, the latter could also possibly be achieved by increasing trade and/or capital, without any change in energy consumption. Energy conservation policies could be executed with little or no hostile effects on economic growth. As a policy intervention, the research study recommends sustained efforts to strengthen regional integration with the view to achieving trade liberalisation, increasing capital formation and creating greater synergy for economic growth.
- Full Text:
- Date Issued: 2020
- Authors: Mabinya, Buyiswa Yoliswa
- Date: 2020
- Subjects: Energy consumption -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48753 , vital:41068
- Description: In recent years, the relationship between electricity consumption and economic growth has been examined extensively in numerous countries. While there is high consensus in the scientific sphere on the interdependence between electricity consumption and economic growth, recent literature suggests that there are still competing views on the causal relationship between the two variables. Energy has long been viewed as a vital driving force for economies. However, the crucial role that the energy sector has played during the industrial revolution allowed some authors to consider energy in the same way as the capital and labor factors in the production function. The energy factor is considered essential today in the process of development. Almost everyone agrees on the importance of its contribution to the process of growth and development by considering growth / energy model as an indicator of wealth and a vector to reduce social inequalities. Meanwhile, according to the different scenarios observed, energy consumption may or may not have impacts on economic growth or wealth creation. The problem of access to energy (electricity) in certain regions in Africa (and particularly in South Africa) remains one of the major challenges that require urgent attention over the coming decades. In addition, the lack of consensus among researchers has triggered a shift towards focusing on study methods and techniques used for investigations on the energy-growth nexus. Using R programming for data analysis, this study investigates the asymmetric relationship between energy consumption and economic growth in South Africa by incorporating the following intermediary variables: trade openness, capital and labour. Results suggest that a conservation hypothesis is the most prevailing theory on the causal link between GDP and Energy Consumption in South Africa. This opinion is acknowledged as the growth-led electricity consumption opinion. From an economic perspective, evidence from the research suggests that, without necessarily expanding energy accessibility, trade liberalisation and capital could generate clear gains to South Africa and efforts to promote and accelerate these initiatives should be encouraged. Given the often-competing resource limitation challenges faced by the South African government, as a result of prioritisation, trade liberalisation should be favoured and be given roughly in the range of 1.5 times more attention than capital. Therefore, South Africa may not necessarily need electricity for its economic growth. Although energy consumption has a major influence on economic growth, the latter could also possibly be achieved by increasing trade and/or capital, without any change in energy consumption. Energy conservation policies could be executed with little or no hostile effects on economic growth. As a policy intervention, the research study recommends sustained efforts to strengthen regional integration with the view to achieving trade liberalisation, increasing capital formation and creating greater synergy for economic growth.
- Full Text:
- Date Issued: 2020
A framework to guide cybersecurity governance efforts in non-profit organisations
- Authors: le Roux, Wickus
- Date: 2019
- Subjects: Computer security , Information technology Nonprofit organizations -- security measures
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/44918 , vital:38188
- Description: The average non-profit organisation is faced with the same cybersecurity challenges as an international multi-corporation that generates income. However, it may lack the competencies or resources to fully utilise, implement, monitor, or evaluate cybersecurity governance to a satisfactory or acceptable level. A literature review revealed limited publicly accessible documents to guide NPOs in particular in the task of cybersecurity governance. Therefore, the problem addressed by this research is the lack of a framework to guide cybersecurity governance efforts in non-profit organisations. This real-world problem was approached using the design science paradigm. It was important to identify, firstly, factors unique to the general context of non-profit organisations, including the constraints and limitations faced by non-profit organisations. Secondly, the key cyber risks for non-profit organisations and how they can materialise through the use of emails, social media, and BYODs in the NPO context, were identified. As a third step, available cybersecurity governance guidelines were analysed to determine best practices. This investigation also revealed the people, process, and technology elements as the pillars of information security. This resulted in the development of a framework (the PotLer framework) to guide cybersecurity governance efforts in non-profit organisations based on the input of the three points mentioned above. The framework was constructed around four conceptual elements, namely information security governance; people, process, and technology; governance elements; and key risks. The PotLer framework expands the high-level generic constructs beyond the conceptual space and provides implementation guidance in the form of a questionnaire to be completed by NPOs. The questionnaire was developed as an interactive spreadsheet that requires “Yes” or “No” responses from participants and generates a recommendation based on these answers. To evaluate the PotLer framework, the aforementioned questionnaire was completed by four NPOs. An additional questionnaire obtained their input on the utility and comprehensiveness of the framework.
- Full Text:
- Date Issued: 2019
- Authors: le Roux, Wickus
- Date: 2019
- Subjects: Computer security , Information technology Nonprofit organizations -- security measures
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/44918 , vital:38188
- Description: The average non-profit organisation is faced with the same cybersecurity challenges as an international multi-corporation that generates income. However, it may lack the competencies or resources to fully utilise, implement, monitor, or evaluate cybersecurity governance to a satisfactory or acceptable level. A literature review revealed limited publicly accessible documents to guide NPOs in particular in the task of cybersecurity governance. Therefore, the problem addressed by this research is the lack of a framework to guide cybersecurity governance efforts in non-profit organisations. This real-world problem was approached using the design science paradigm. It was important to identify, firstly, factors unique to the general context of non-profit organisations, including the constraints and limitations faced by non-profit organisations. Secondly, the key cyber risks for non-profit organisations and how they can materialise through the use of emails, social media, and BYODs in the NPO context, were identified. As a third step, available cybersecurity governance guidelines were analysed to determine best practices. This investigation also revealed the people, process, and technology elements as the pillars of information security. This resulted in the development of a framework (the PotLer framework) to guide cybersecurity governance efforts in non-profit organisations based on the input of the three points mentioned above. The framework was constructed around four conceptual elements, namely information security governance; people, process, and technology; governance elements; and key risks. The PotLer framework expands the high-level generic constructs beyond the conceptual space and provides implementation guidance in the form of a questionnaire to be completed by NPOs. The questionnaire was developed as an interactive spreadsheet that requires “Yes” or “No” responses from participants and generates a recommendation based on these answers. To evaluate the PotLer framework, the aforementioned questionnaire was completed by four NPOs. An additional questionnaire obtained their input on the utility and comprehensiveness of the framework.
- Full Text:
- Date Issued: 2019
A framework to implement information security awareness, education and training within the Limpopo economic development agency group
- Authors: Mokobane, Ntsewa Benjamin
- Date: 2019
- Subjects: Computer security , Computer networks -- Security measures Data protection
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/42063 , vital:36622
- Description: Cybersecurity awareness, education and training of employees is key in reducing and preventing cyber-attack opportunities. The ignorance and/or lack of understanding of employees about the information security risks around them might expose the LEDA Group to cyber-attacks. This led to the problem that the level of awareness of employees regarding information security was not known. The implication of this not knowing was that an argument for the nature of an intervention to ensure awareness, as well as to educate and train employees regarding information security was not possible. The aim of this treatise was to develop a framework as an effective guideline for the implementation of cybersecurity awareness, education and training of employees. In the study, the LEDA Group employees were surveyed to determine their cybersecurity knowledge gap. An online questionnaire was randomly sent to 314 LEDA Group employees. The survey was voluntary and confidential. One hundred and thirty seven (137) employees completed the survey. The results of the survey were analysed to determine the gap between the current cybersecurity knowledge of the LEDA Group employees and state-of-the-art cybersecurity knowledge. The gap was used in the development of the framework for the implementation of the cybersecurity awareness, education and training (F-CSAET). Central to F-CSAET is the governance principles guided by best practices such as King IV, COBIT5, ISO27001, ISO27005, ISO27008 and ISO27032 and the compliance requirements to POPIA, the Copyright Act and the Cybercrimes and Cybersecurity Bill. The F-CSAET has six steps, namely Assess, Analyse, Create, Plan, Implement and Reinforce. The framework was evaluated for applicability by the team called the cyber security interest team, which was established specifically for the purpose of the F-CSAET.
- Full Text:
- Date Issued: 2019
- Authors: Mokobane, Ntsewa Benjamin
- Date: 2019
- Subjects: Computer security , Computer networks -- Security measures Data protection
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/42063 , vital:36622
- Description: Cybersecurity awareness, education and training of employees is key in reducing and preventing cyber-attack opportunities. The ignorance and/or lack of understanding of employees about the information security risks around them might expose the LEDA Group to cyber-attacks. This led to the problem that the level of awareness of employees regarding information security was not known. The implication of this not knowing was that an argument for the nature of an intervention to ensure awareness, as well as to educate and train employees regarding information security was not possible. The aim of this treatise was to develop a framework as an effective guideline for the implementation of cybersecurity awareness, education and training of employees. In the study, the LEDA Group employees were surveyed to determine their cybersecurity knowledge gap. An online questionnaire was randomly sent to 314 LEDA Group employees. The survey was voluntary and confidential. One hundred and thirty seven (137) employees completed the survey. The results of the survey were analysed to determine the gap between the current cybersecurity knowledge of the LEDA Group employees and state-of-the-art cybersecurity knowledge. The gap was used in the development of the framework for the implementation of the cybersecurity awareness, education and training (F-CSAET). Central to F-CSAET is the governance principles guided by best practices such as King IV, COBIT5, ISO27001, ISO27005, ISO27008 and ISO27032 and the compliance requirements to POPIA, the Copyright Act and the Cybercrimes and Cybersecurity Bill. The F-CSAET has six steps, namely Assess, Analyse, Create, Plan, Implement and Reinforce. The framework was evaluated for applicability by the team called the cyber security interest team, which was established specifically for the purpose of the F-CSAET.
- Full Text:
- Date Issued: 2019
A regulatory framework for investment promotion by WESGRO in the Western Cape province, 2014 – 2017
- Authors: Nodada, Lubabalo Yandisa
- Date: 2019
- Subjects: Investments, Foreign -- South Africa -- Western Cape , Infrastructure (Economics)-- South Africa -- Western Cape Economic development -- South Africa -- Western Cape Finance, Public -- South Africa -- Western Cape
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/42847 , vital:36699
- Description: The primary aim of this study was to investigate the extent to which the attraction of foreign direct investment (FDI) was impeded by an underperforming economy in the Western Cape Province between 2014 and 2017. In order to stimulate economic growth during the period under review, Wesgro, the organization invested with the mandate of attracting FDI to the Western Cape Province, was required to market and attract high volumes of FDI. As the Western Cape economy was not growing at the required rate, Wesgro set its FDI target ranges to within achievable levels. In order to create a foundation for understanding laws and economic policies relevant to marketing to attract FDI, this study reviewed regulatory frameworks for FDI in South Africa and the Western Cape Province. In addition, the National Development Plan (economic growth policy of South Africa) and the Western Cape Provincial Strategic Plan 2014-2019 (economic growth policy of the Province) were discussed. The research methodology of this study followed a descriptive research approach, analysing existing secondary data extracted from books, academic journals, research reports, Acts of Parliament, economic growth policies and annual reports from the 2013/14 to 2016/17 financial years. Relevant data emanating from reviewed regulatory frameworks, economic growth policies, official FDI and its various forms, academic debates on FDI and the strategic roles and approaches employed by IPAs when marketing to attract FDI to home destinations was withdrawn, analysed and the findings presented. The findings revealed that a weak growing Western Cape economy impeded the potential of Wesgro to attract FDI beyond its targeted ranges between 2014 and 2017. The findings also indicated that the Western Cape economy experienced lack of investment, low economic activity, low economic growth and high unemployment because Wesgro did not attract sufficient FDI to stimulate economic growth. High volumes of FDI are needed to stimulate the Western Cape Province’s economic growth. Based on the findings of this study, various recommendations were made on ways in which the Western Cape economy could grow.
- Full Text:
- Date Issued: 2019
- Authors: Nodada, Lubabalo Yandisa
- Date: 2019
- Subjects: Investments, Foreign -- South Africa -- Western Cape , Infrastructure (Economics)-- South Africa -- Western Cape Economic development -- South Africa -- Western Cape Finance, Public -- South Africa -- Western Cape
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/42847 , vital:36699
- Description: The primary aim of this study was to investigate the extent to which the attraction of foreign direct investment (FDI) was impeded by an underperforming economy in the Western Cape Province between 2014 and 2017. In order to stimulate economic growth during the period under review, Wesgro, the organization invested with the mandate of attracting FDI to the Western Cape Province, was required to market and attract high volumes of FDI. As the Western Cape economy was not growing at the required rate, Wesgro set its FDI target ranges to within achievable levels. In order to create a foundation for understanding laws and economic policies relevant to marketing to attract FDI, this study reviewed regulatory frameworks for FDI in South Africa and the Western Cape Province. In addition, the National Development Plan (economic growth policy of South Africa) and the Western Cape Provincial Strategic Plan 2014-2019 (economic growth policy of the Province) were discussed. The research methodology of this study followed a descriptive research approach, analysing existing secondary data extracted from books, academic journals, research reports, Acts of Parliament, economic growth policies and annual reports from the 2013/14 to 2016/17 financial years. Relevant data emanating from reviewed regulatory frameworks, economic growth policies, official FDI and its various forms, academic debates on FDI and the strategic roles and approaches employed by IPAs when marketing to attract FDI to home destinations was withdrawn, analysed and the findings presented. The findings revealed that a weak growing Western Cape economy impeded the potential of Wesgro to attract FDI beyond its targeted ranges between 2014 and 2017. The findings also indicated that the Western Cape economy experienced lack of investment, low economic activity, low economic growth and high unemployment because Wesgro did not attract sufficient FDI to stimulate economic growth. High volumes of FDI are needed to stimulate the Western Cape Province’s economic growth. Based on the findings of this study, various recommendations were made on ways in which the Western Cape economy could grow.
- Full Text:
- Date Issued: 2019
A strategy for adopting cloud computing services in small, medium and micro enterprises (SME) in the Nelson Mandela Metropole
- Authors: Sarpong, George
- Date: 2019
- Subjects: Cloud computing , Technological innovations -- Management Information technology -- Management Management information systems New business enterprises -- South Africa -- Nelson Mandela Bay Municipality Small business -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/43567 , vital:36920
- Description: Small, medium and micro enterprises (SMEs) in South Africa continue to form the foundation for growing the economy. Thus, these enterprises have a significant role in to play in helping the country to eliminate poverty and unemployment. In order for these businesses to continue to grow and stay abreast with the changing business landscape, these businesses need to adopt some or other form of technology. One such technology is cloud computing, which is at times referred to as external hosting. Cloud computing is a type of technology that allows any business to operate as if it had a team of dedicated professional information technology (IT) personnel continually checking and monitoring its IT systems. As a result, cloud computing often allows a business to save on costs, improve communication with clients and speed up the transfer of information across the business. Thus, as SMEs often have small or non-existent IT departments, cloud computing offers these business an opportunity to compete with larger corporations without having to compromise on the quality of their service. However, in spite of these benefits, cloud computing still remains something of a novelty to many small businesses that operate in Nelson Mandela Metropole, as these businesses tend to either adopt a small portion of the technology or not to adopt the technology at all. The reasons for not significantly investing in the technology are usually far ranging but are often linked to these businesses not understanding how the service can be best used to help their business to grow. This study includes a description of a strategy that SMEs can follow when adopting cloud computing services as part of their business models. In addition to this, this study includes a discussion on the various benefits and disadvantages that await SMEs that make the decision to invest in the service.
- Full Text:
- Date Issued: 2019
- Authors: Sarpong, George
- Date: 2019
- Subjects: Cloud computing , Technological innovations -- Management Information technology -- Management Management information systems New business enterprises -- South Africa -- Nelson Mandela Bay Municipality Small business -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/43567 , vital:36920
- Description: Small, medium and micro enterprises (SMEs) in South Africa continue to form the foundation for growing the economy. Thus, these enterprises have a significant role in to play in helping the country to eliminate poverty and unemployment. In order for these businesses to continue to grow and stay abreast with the changing business landscape, these businesses need to adopt some or other form of technology. One such technology is cloud computing, which is at times referred to as external hosting. Cloud computing is a type of technology that allows any business to operate as if it had a team of dedicated professional information technology (IT) personnel continually checking and monitoring its IT systems. As a result, cloud computing often allows a business to save on costs, improve communication with clients and speed up the transfer of information across the business. Thus, as SMEs often have small or non-existent IT departments, cloud computing offers these business an opportunity to compete with larger corporations without having to compromise on the quality of their service. However, in spite of these benefits, cloud computing still remains something of a novelty to many small businesses that operate in Nelson Mandela Metropole, as these businesses tend to either adopt a small portion of the technology or not to adopt the technology at all. The reasons for not significantly investing in the technology are usually far ranging but are often linked to these businesses not understanding how the service can be best used to help their business to grow. This study includes a description of a strategy that SMEs can follow when adopting cloud computing services as part of their business models. In addition to this, this study includes a discussion on the various benefits and disadvantages that await SMEs that make the decision to invest in the service.
- Full Text:
- Date Issued: 2019
A strategy for improving the maturity levels of IT service management in higher education institutions in South Africa
- Authors: Hilmer, Thomas
- Date: 2019
- Subjects: Information technology -- Management , Information technology Education, Higher -- South Africa Education -- Effect of technological innovations on -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/40161 , vital:35824
- Description: IT Service Management (ITSM) refers to a set of activities that an organisation can perform to develop, supply, operate, manage and improve information technology related services in order to meet the needs of the business. The interest in ITSM is based on the expectation that applying best practice ITSM processes will result in lower expenses, fewer incidents and improved customer satisfaction. Various standards, frameworks, methodologies and processes have evolved to support this move to a value-driven, service-orientated approach to managing an organisation’s information systems. Between 2007 and 2009, Higher Education Institutions (HEIs) in South Africa benefited from a national project to improve the quality of their IT services through training in ITIL, a best practice ITSM framework. An assessment at the time, however, found that the maturity levels of the ITIL processes implemented after the intervention remained low, and this observation is common in other industries as well. The implementation of industry best practice ITSM frameworks does not always proceed smoothly; they can be costly, have long implementation times, and can be seen as excessively complicated and suited mainly for large organisations. Therefore, it is often challenging for organisations such as HEIs to improve their ITSM process maturity levels. The aim of this study is to develop a strategy that may assist South African HEIs in taking steps to improve their IT Service Management maturity levels. This primary research objective is addressed through a number of secondary research objectives, namely, to understand the challenges that HEIs often encounter when implementing ITSM; to determine the ITSM implementation status at a number of South African HEIs; to determine the various elements and components required to formulate the ITSM strategy; to determine whether alternatives to ITIL are feasible options for HEIs in South Africa; and to validate the proposed strategy by verifying its quality, utility and efficacy. A comprehensive literature review provides information on various ITSM standards, frameworks and methodologies. It also investigates ITSM adoption and implementation by organisations in general, and HEIs in particular, and how modern practices such as DevOps, Agile and Lean relate to ITSM. Thereafter, an online survey is used to determine the status of ITSM maturity levels at South African HEIs, and whether alternatives to ITIL are being used. Expert interviews are used to obtain additional information on what is required to formulate the proposed strategy. The findings from the literature review, survey and expert interviews are used to develop a four-step strategy, which was evaluated for its quality, utility and efficacy through an online assessment by the same experts. This strategy can be considered a useful tool for Higher Education Institutions in South Africa if they wish to increase their levels of IT Service Management maturity. The findings of this study make a substantial contribution to the field of ITSM research at South African Higher Education Institutions.
- Full Text:
- Date Issued: 2019
- Authors: Hilmer, Thomas
- Date: 2019
- Subjects: Information technology -- Management , Information technology Education, Higher -- South Africa Education -- Effect of technological innovations on -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/40161 , vital:35824
- Description: IT Service Management (ITSM) refers to a set of activities that an organisation can perform to develop, supply, operate, manage and improve information technology related services in order to meet the needs of the business. The interest in ITSM is based on the expectation that applying best practice ITSM processes will result in lower expenses, fewer incidents and improved customer satisfaction. Various standards, frameworks, methodologies and processes have evolved to support this move to a value-driven, service-orientated approach to managing an organisation’s information systems. Between 2007 and 2009, Higher Education Institutions (HEIs) in South Africa benefited from a national project to improve the quality of their IT services through training in ITIL, a best practice ITSM framework. An assessment at the time, however, found that the maturity levels of the ITIL processes implemented after the intervention remained low, and this observation is common in other industries as well. The implementation of industry best practice ITSM frameworks does not always proceed smoothly; they can be costly, have long implementation times, and can be seen as excessively complicated and suited mainly for large organisations. Therefore, it is often challenging for organisations such as HEIs to improve their ITSM process maturity levels. The aim of this study is to develop a strategy that may assist South African HEIs in taking steps to improve their IT Service Management maturity levels. This primary research objective is addressed through a number of secondary research objectives, namely, to understand the challenges that HEIs often encounter when implementing ITSM; to determine the ITSM implementation status at a number of South African HEIs; to determine the various elements and components required to formulate the ITSM strategy; to determine whether alternatives to ITIL are feasible options for HEIs in South Africa; and to validate the proposed strategy by verifying its quality, utility and efficacy. A comprehensive literature review provides information on various ITSM standards, frameworks and methodologies. It also investigates ITSM adoption and implementation by organisations in general, and HEIs in particular, and how modern practices such as DevOps, Agile and Lean relate to ITSM. Thereafter, an online survey is used to determine the status of ITSM maturity levels at South African HEIs, and whether alternatives to ITIL are being used. Expert interviews are used to obtain additional information on what is required to formulate the proposed strategy. The findings from the literature review, survey and expert interviews are used to develop a four-step strategy, which was evaluated for its quality, utility and efficacy through an online assessment by the same experts. This strategy can be considered a useful tool for Higher Education Institutions in South Africa if they wish to increase their levels of IT Service Management maturity. The findings of this study make a substantial contribution to the field of ITSM research at South African Higher Education Institutions.
- Full Text:
- Date Issued: 2019