The role of optimism bias in susceptibility to phishing attacks in a financial services organisation
- Authors: Owen, Morné
- Date: 2023-03-31
- Subjects: Mixed methods research , Phishing , Optimism bias , Information security , Information storage and retrieval systems Financial services industry , Risk perception
- Language: English
- Type: Academic theses , Doctoral theses , text
- Identifier: http://hdl.handle.net/10962/419257 , vital:71629 , DOI 10.21504/10962/419257
- Description: Researchers looking for ways to change the insecure behaviour that results in successful phishing have considered multiple possible reasons for such behaviour. Therefore, the purpose of this study is to understand the role of optimism bias (OB – defined as a cognitive bias), which characterises overly optimistic or unrealistic individuals, in order to ensure secure behaviour. Research is considered that has focused on issues such as personality traits, trust, attitude and information security awareness training (ISAT). We used a mixed methods design to investigate OB behaviour, building on a recontextualised version of the theory of planned behaviour to evaluate the influence that OB has on phishing susceptibility. To model the data, an analysis was performed on 226 survey responses (systematic random sampling method) from the employees of a financial services organisation using partial least squares (PLS) path modelling. To evaluate OB behaviour, we conducted an experiment consisting of three ISAT sessions and three simulated phishing attacks. After each phishing experiment, we conducted interviews to gain a better understanding of why people succumbed to the attacks. It was subsequently found that overly optimistic individuals are inclined to behave insecurely, while factors such as attitude and trust significantly influence the intention to behave securely. Our contribution to practice is to enhance the effectiveness of ISAT by identifying and addressing the OB weakness to deliver a more successful training outcome. Our contribution to theory enriches the Information Systems literature by evaluating the effect of a cognitive bias on phishing susceptibility and, through research, offering a contextual explanation of the resultant behaviour. , Thesis (PhD) -- Faculty of Commerce, Information Systems, 2023 , Navorsers op soek na ‘n antwoord om onveilige gedrag te verander wat lei na uitvissing het verskeie moontlike redes oorweeg vir sulke gedrag. Daarom is die doel van hierdie verhandeling om die rol van optimistiese vooroordeel (OB - gedefinieer as 'n kognitiewe vooroordeel) te verstaan, wat te optimistiese of onrealistiese individue kenmerk om veilige gedrag te verseker. Navorsing was oorweeg wat gefokus het op kwessies soos persoonlikheidseienskappe, vertroue, gesindheid en inligtingsekuriteitsbewustheidsopleiding (ISAT). Die navorser het gemengde metodes gebruik om OB-gedrag te ondersoek. Daar was voortgebou op 'n gerekontekstualiseerde weergawe van die theory of planned behaviour om die invloed wat OB op uitvissing-vatbaarheid het, te evalueer. Om die data te modelleer, is 'n analise gedoen waar 226 opname antwoorde verkry is van 'n finansiële dienste organisasie en is partial least squares (PLS) path modelling gebruik. Om OB-gedrag te evalueer, het ons 'n eksperiment uitgevoer wat bestaan uit drie ISAT-sessies en drie gesimuleerde uitvissing-aanvalle. Na elke uitvissing-eksperiment het ons onderhoude gevoer om 'n beter begrip te kry waarom mense aan die aanvalle geswig het. Te optimistiese individue is geneig om onveilig op te tree, terwyl faktore soos gesindheid en vertroue die voorneme om veilig op te tree, aansienlik beïnvloed het. Die studie se bydrae tot die praktyk is om die doeltreffendheid van ISAT te verbeter deur die OBswakheid te identifiseer en aan te spreek om 'n meer suksesvolle opleidingsuitkoms te lewer. Verder verryk die studie die Inligtingstelsels-literatuur deur die effek van 'n kognitiewe vooroordeel op uitvissing-vatbaarheid te evalueer en deur navorsing bied dit 'n kontekstuele verduideliking van die gevolglike gedrag.
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- Date Issued: 2023-03-31
A personality-based behavioural model: Susceptibility to phishing on social networking sites
- Authors: Frauenstein, Edwin Donald
- Date: 2021-10-29
- Subjects: Phishing , Social networks , Personality , Self-presentation in mass media , Internet fraud , Internet users Habits and behavior , Big Five model , Human information processing , Heuristic-Systematic Model (HSM)
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10962/190306 , vital:44982 , 10.21504/10962/190306
- Description: The worldwide popularity of social networking sites (SNSs) and the technical features they offer users have created many opportunities for malicious individuals to exploit the behavioral tendencies of their users via social engineering tactics. The self-representation and social interactions on SNSs encourage users to reveal their personalities in a way which characterises their behaviour. Frequent engagement on SNSs may also reinforce the performance of certain activities, such as sharing and clicking on links, at a “habitual” level on these sites. Subsequently, this may also influence users to overlook phishing posts and messages on SNSs and thus not apply sufficient cognitive effort in their decision-making. As users do not expect phishing threats on these sites, they may become accustomed to behaving in this manner which may consequently put them at risk of such attacks. Using an online survey, primary data was collected from 215 final-year undergraduate students. Employing structural equation modelling techniques, the associations between the Big Five personality traits, habits and information processing were examined with the aim to identify users susceptible to phishing on SNSs. Moreover, other behavioural factors such as social norms, computer self-efficacy and perceived risk were examined in terms of their influence on phishing susceptibility. The results of the analysis revealed the following key findings: 1) users with the personality traits of extraversion, agreeableness and neuroticism are more likely to perform habitual behaviour, while conscientious users are least likely; 2) users who perform certain behaviours out of habit are directly susceptible to phishing attacks; 3) users who behave out of habit are likely to apply a heuristic mode of processing and are therefore more susceptible to phishing attacks on SNSs than those who apply systematic processing; 4) users with higher computer self-efficacy are less susceptible to phishing; and 5) users who are influenced by social norms are at greater risk of phishing. This study makes a contribution to scholarship and to practice, as it is the first empirical study to investigate, in one comprehensive model, the relationship between personality traits, habit and their effect on information processing which may influence susceptibility to phishing on SNSs. The findings of this study may assist organisations in the customisation of an individual anti-phishing training programme to target specific dispositional factors in vulnerable users. By using a similar instrument to the one used in this study, pre-assessments could determine and classify certain risk profiles that make users vulnerable to phishing attacks. , Thesis (PhD) -- Faculty of Commerce, Information Systems, 2021
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- Date Issued: 2021-10-29
An analysis of fusing advanced malware email protection logs, malware intelligence and active directory attributes as an instrument for threat intelligence
- Authors: Vermeulen, Japie
- Date: 2018
- Subjects: Malware (Computer software) , Computer networks Security measures , Data mining , Phishing , Data logging , Quantitative research
- Language: English
- Type: text , Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10962/63922 , vital:28506
- Description: After more than four decades email is still the most widely used electronic communication medium today. This electronic communication medium has evolved into an electronic weapon of choice for cyber criminals ranging from the novice to the elite. As cyber criminals evolve with tools, tactics and procedures, so too are technology vendors coming forward with a variety of advanced malware protection systems. However, even if an organization adopts such a system, there is still the daily challenge of interpreting the log data and understanding the type of malicious email attack, including who the target was and what the payload was. This research examines a six month data set obtained from an advanced malware email protection system from a bank in South Africa. Extensive data fusion techniques are used to provide deeper insight into the data by blending these with malware intelligence and business context. The primary data set is fused with malware intelligence to identify the different malware families associated with the samples. Active Directory attributes such as the business cluster, department and job title of users targeted by malware are also fused into the combined data. This study provides insight into malware attacks experienced in the South African financial services sector. For example, most of the malware samples identified belonged to different types of ransomware families distributed by known botnets. However, indicators of targeted attacks were observed based on particular employees targeted with exploit code and specific strains of malware. Furthermore, a short time span between newly discovered vulnerabilities and the use of malicious code to exploit such vulnerabilities through email were observed in this study. The fused data set provided the context to answer the “who”, “what”, “where” and “when”. The proposed methodology can be applied to any organization to provide insight into the malware threats identified by advanced malware email protection systems. In addition, the fused data set provides threat intelligence that could be used to strengthen the cyber defences of an organization against cyber threats.
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- Date Issued: 2018
A framework for high speed lexical classification of malicious URLs
- Authors: Egan, Shaun Peter
- Date: 2014
- Subjects: Internet -- Security measures -- Research , Uniform Resource Identifiers -- Security measures -- Research , Neural networks (Computer science) -- Research , Computer security -- Research , Computer crimes -- Prevention , Phishing
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:4696 , http://hdl.handle.net/10962/d1011933 , Internet -- Security measures -- Research , Uniform Resource Identifiers -- Security measures -- Research , Neural networks (Computer science) -- Research , Computer security -- Research , Computer crimes -- Prevention , Phishing
- Description: Phishing attacks employ social engineering to target end-users, with the goal of stealing identifying or sensitive information. This information is used in activities such as identity theft or financial fraud. During a phishing campaign, attackers distribute URLs which; along with false information, point to fraudulent resources in an attempt to deceive users into requesting the resource. These URLs are made obscure through the use of several techniques which make automated detection difficult. Current methods used to detect malicious URLs face multiple problems which attackers use to their advantage. These problems include: the time required to react to new attacks; shifts in trends in URL obfuscation and usability problems caused by the latency incurred by the lookups required by these approaches. A new method of identifying malicious URLs using Artificial Neural Networks (ANNs) has been shown to be effective by several authors. The simple method of classification performed by ANNs result in very high classification speeds with little impact on usability. Samples used for the training, validation and testing of these ANNs are gathered from Phishtank and Open Directory. Words selected from the different sections of the samples are used to create a `Bag-of-Words (BOW)' which is used as a binary input vector indicating the presence of a word for a given sample. Twenty additional features which measure lexical attributes of the sample are used to increase classification accuracy. A framework that is capable of generating these classifiers in an automated fashion is implemented. These classifiers are automatically stored on a remote update distribution service which has been built to supply updates to classifier implementations. An example browser plugin is created and uses ANNs provided by this service. It is both capable of classifying URLs requested by a user in real time and is able to block these requests. The framework is tested in terms of training time and classification accuracy. Classification speed and the effectiveness of compression algorithms on the data required to distribute updates is tested. It is concluded that it is possible to generate these ANNs in a frequent fashion, and in a method that is small enough to distribute easily. It is also shown that classifications are made at high-speed with high-accuracy, resulting in little impact on usability.
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- Date Issued: 2014
DNS traffic based classifiers for the automatic classification of botnet domains
- Authors: Stalmans, Etienne Raymond
- Date: 2014
- Subjects: Denial of service attacks -- Research , Computer security -- Research , Internet -- Security measures -- Research , Malware (Computer software) , Spam (Electronic mail) , Phishing , Command and control systems
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:4684 , http://hdl.handle.net/10962/d1007739
- Description: Networks of maliciously compromised computers, known as botnets, consisting of thousands of hosts have emerged as a serious threat to Internet security in recent years. These compromised systems, under the control of an operator are used to steal data, distribute malware and spam, launch phishing attacks and in Distributed Denial-of-Service (DDoS) attacks. The operators of these botnets use Command and Control (C2) servers to communicate with the members of the botnet and send commands. The communications channels between the C2 nodes and endpoints have employed numerous detection avoidance mechanisms to prevent the shutdown of the C2 servers. Two prevalent detection avoidance techniques used by current botnets are algorithmically generated domain names and DNS Fast-Flux. The use of these mechanisms can however be observed and used to create distinct signatures that in turn can be used to detect DNS domains being used for C2 operation. This report details research conducted into the implementation of three classes of classification techniques that exploit these signatures in order to accurately detect botnet traffic. The techniques described make use of the traffic from DNS query responses created when members of a botnet try to contact the C2 servers. Traffic observation and categorisation is passive from the perspective of the communicating nodes. The first set of classifiers explored employ frequency analysis to detect the algorithmically generated domain names used by botnets. These were found to have a high degree of accuracy with a low false positive rate. The characteristics of Fast-Flux domains are used in the second set of classifiers. It is shown that using these characteristics Fast-Flux domains can be accurately identified and differentiated from legitimate domains (such as Content Distribution Networks exhibit similar behaviour). The final set of classifiers use spatial autocorrelation to detect Fast-Flux domains based on the geographic distribution of the botnet C2 servers to which the detected domains resolve. It is shown that botnet C2 servers can be detected solely based on their geographic location. This technique is shown to clearly distinguish between malicious and legitimate domains. The implemented classifiers are lightweight and use existing network traffic to detect botnets and thus do not require major architectural changes to the network. The performance impact of implementing classification of DNS traffic is examined and it is shown that the performance impact is at an acceptable level.
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- Date Issued: 2014
Phishing within e-commerce: reducing the risk, increasing the trust
- Authors: Megaw, Gregory M
- Date: 2010
- Subjects: Phishing , Identity theft -- Prevention , Electronic commerce , Computer security , Internet -- Safety measures
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11131 , http://hdl.handle.net/10353/376 , Phishing , Identity theft -- Prevention , Electronic commerce , Computer security , Internet -- Safety measures
- Description: E-Commerce has been plagued with problems since its inception and this study examines one of these problems: The lack of user trust in E-Commerce created by the risk of phishing. Phishing has grown exponentially together with the expansion of the Internet. This growth and the advancement of technology has not only benefited honest Internet users, but has enabled criminals to increase their effectiveness which has caused considerable damage to this budding area of commerce. Moreover, it has negatively impacted both the user and online business in breaking down the trust relationship between them. In an attempt to explore this problem, the following was considered: First, E-Commerce’s vulnerability to phishing attacks. By referring to the Common Criteria Security Model, various critical security areas within E-Commerce are identified, as well as the areas of vulnerability and weakness. Second, the methods and techniques used in phishing, such as phishing e-mails, websites and addresses, distributed attacks and redirected attacks, as well as the data that phishers seek to obtain, are examined. Furthermore, the way to reduce the risk of phishing and in turn increase the trust between users and websites is identified. Here the importance of Trust and the Uncertainty Reduction Theory plus the fine balance between trust and control is explored. Finally, the study presents Critical Success Factors that aid in phishing prevention and control, these being: User Authentication, Website Authentication, E-mail Authentication, Data Cryptography, Communication, and Active Risk Mitigation.
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- Date Issued: 2010